SupportFinity™
Company Overview
Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy‑to‑use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long‑term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.
Mission & Vision Mission: Simplify the real estate closing experience for all parties Vision: Provide a secure and efficient transfer of data and funds
About the Role We’re looking for an Implementation Manager to own the end‑to‑end onboarding and implementation for new Closinglock customers. You’ll serve as the primary point of contact from contract signature through go‑live, ensuring customers are set up for long‑term success with our platform. This role is highly cross‑functional and customer‑facing. You’ll work closely with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage timelines, and build strong relationships with our customers.
What You’ll Do
Own and manage the full customer implementation lifecycle, from kickoff to successful go‑live
Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
Lead customer kickoff calls, training sessions, and configuration meetings
Develop and manage implementation plans, timelines, and deliverables
Identify risks or blockers early and proactively drive resolutions
Coordinate with internal teams to support technical requirements and integrations
Educate customers on best practices to drive adoption and long‑term success
Maintain accurate documentation and updates within CRM and internal tools
Continuously improve implementation processes, playbooks, and documentation
What We’re Looking For
3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
Strong project management and organizational skills with the ability to juggle multiple implementations at once
Excellent communication skills — you’re confident leading calls and explaining complex concepts clearly
Customer‑first mindset with a focus on delivering a great experience
Ability to work cross‑functionally and thrive in a fast‑paced, growing environment
Comfortable with learning new software quickly
Perks & Benefits
Competitive salary
Equity compensation
Medical, dental, vision, and life insurance
Unlimited PTO
401(k) match
Maternity/paternity leave
Fully‑subsidized downtown parking
Weekly lunch stipend
Full access to onsite gym and locker rooms
Monthly team get‑togethers (Lunches, social events, sports outings, etc)
Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Mission & Vision Mission: Simplify the real estate closing experience for all parties Vision: Provide a secure and efficient transfer of data and funds
About the Role We’re looking for an Implementation Manager to own the end‑to‑end onboarding and implementation for new Closinglock customers. You’ll serve as the primary point of contact from contract signature through go‑live, ensuring customers are set up for long‑term success with our platform. This role is highly cross‑functional and customer‑facing. You’ll work closely with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage timelines, and build strong relationships with our customers.
What You’ll Do
Own and manage the full customer implementation lifecycle, from kickoff to successful go‑live
Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
Lead customer kickoff calls, training sessions, and configuration meetings
Develop and manage implementation plans, timelines, and deliverables
Identify risks or blockers early and proactively drive resolutions
Coordinate with internal teams to support technical requirements and integrations
Educate customers on best practices to drive adoption and long‑term success
Maintain accurate documentation and updates within CRM and internal tools
Continuously improve implementation processes, playbooks, and documentation
What We’re Looking For
3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
Strong project management and organizational skills with the ability to juggle multiple implementations at once
Excellent communication skills — you’re confident leading calls and explaining complex concepts clearly
Customer‑first mindset with a focus on delivering a great experience
Ability to work cross‑functionally and thrive in a fast‑paced, growing environment
Comfortable with learning new software quickly
Perks & Benefits
Competitive salary
Equity compensation
Medical, dental, vision, and life insurance
Unlimited PTO
401(k) match
Maternity/paternity leave
Fully‑subsidized downtown parking
Weekly lunch stipend
Full access to onsite gym and locker rooms
Monthly team get‑togethers (Lunches, social events, sports outings, etc)
Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr