TP-Link Systems Inc.
Business Networking Support Specialist L1 (Community Based)
TP-Link Systems Inc., Irvine, California, United States, 92713
Business Networking Support Specialist L1 (Community Based)
Business Networking Support Specialist L1 (Community Based)
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Who we are looking for:
TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We're looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration.
What are the needs of the position?
Community (Forum) Engagement:
Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment
Technical Support:
Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration
Requirements
What Skills will you need?
Communication Skills:
Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences
Organizational & Multi-tasking Skills:
Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities
Technical Skills:
Possess in-depth knowledge of products and technologies used in business and enterprise network environments Demonstrate proficiency in troubleshooting both common and complex networking product issues Utilize web-based, app, and command-line interfaces to effectively manage and support networked products
Customer Service Skills:
Engage effectively with customers to resolve concerns and maintain high satisfaction levels Prioritize user experience and engagement in all interactions, ensuring professional and responsive support
Education and Experience:
Required Qualifications:
Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement
Preferred Qualifications:
Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement
Benefits
Salary: $70K - $85K annually + Bonus
WHAT WE'RE ALL ABOUT:
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.
We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TP-Link Systems Inc. by 2x Sign in to set job alerts for “Business Specialist” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Business Networking Support Specialist L1 (Community Based)
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Who we are looking for:
TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We're looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration.
What are the needs of the position?
Community (Forum) Engagement:
Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment
Technical Support:
Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration
Requirements
What Skills will you need?
Communication Skills:
Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences
Organizational & Multi-tasking Skills:
Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities
Technical Skills:
Possess in-depth knowledge of products and technologies used in business and enterprise network environments Demonstrate proficiency in troubleshooting both common and complex networking product issues Utilize web-based, app, and command-line interfaces to effectively manage and support networked products
Customer Service Skills:
Engage effectively with customers to resolve concerns and maintain high satisfaction levels Prioritize user experience and engagement in all interactions, ensuring professional and responsive support
Education and Experience:
Required Qualifications:
Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement
Preferred Qualifications:
Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement
Benefits
Salary: $70K - $85K annually + Bonus
WHAT WE'RE ALL ABOUT:
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.
We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TP-Link Systems Inc. by 2x Sign in to set job alerts for “Business Specialist” roles.
Assistant Manager, Product, South Coast Plaza
Account Coordinator, Southern California
Orange County, CA $70,000.00-$75,000.00 1 week ago Irvine, CA $141,000.00-$165,200.00 4 days ago Irvine, CA $50,000.00-$70,000.00 2 weeks ago Irvine, CA $66,800.00-$142,800.00 1 week ago Irvine, CA $97,500.00-$138,750.00 2 days ago Vans: Executive Administrative Assistant
Irvine, CA $67,000.00-$84,000.00 3 days ago Sales & Education Executive (Mission Viejo, CA) - Drunk Elephant
Santa Ana, CA $51,000.00-$56,000.00 6 days ago Management Assistant I/II - Housing & Community Development
Santa Ana, CA $65,000.00-$70,000.00 6 days ago Executive Assistant to VP of Human Resources
Newport Beach, CA $30.00-$40.00 3 days ago Irvine, CA $80,000.00-$105,000.00 1 week ago Front Office Assistant : HMG HB HHC 19582 Peds - Full Time - 08HR - HHC Huntington Beach
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr