Emerson
Customer Centric Solutions Business Planner
Are you passionate about driving strategic customer outcomes through professional services? Join Emerson as a Customer Centric Solutions Business Planner – Aerospace, Defense and Government Services Engagement & Planning Leader. You will shape and execute customer programs and services engagements, blend strategic planning with proactive engagement, and ensure long‑term success across a diverse portfolio of accounts.
Responsibilities
Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and delivery.
Collaborate with global sales teams to assess, evaluate and plan large customer‑centric projects and programs.
Drive the project steering group approval process and deliver required artifacts to the delivery team.
Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets.
Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders.
Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements.
Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards.
Qualifications
Minimum of 5 years of experience in professional services, planning, or customer engagement roles.
Proven ability to lead cross‑functional teams and manage complex customer programs.
Strong communication and stakeholder management skills.
Experience developing Statements of Work.
Experience with forecasting, budgeting, and ROI analysis.
Bachelor’s degree in Engineering, Business, or a related field.
Authorized to work in the United States without sponsorship now and in the future.
Preferred Qualifications
Familiarity with NI’s platform, solutions and services portfolio.
Advanced degree (Engineering, MBA or equivalent) is a plus.
Experience with program management tools and methodologies.
Ability to navigate matrixed organizations and influence without authority.
Experience with reviewing, negotiating, and executing contracts within the Aerospace, Defense, and Government industries.
Culture & Commitment At Emerson, we foster a culture of innovation, collaboration, and continuous learning. We are committed to creating an inclusive environment where every employee feels valued and empowered. Our benefits include flexible work arrangements, professional development opportunities, comprehensive health coverage, and a strong focus on work‑life balance.
Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 (including OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
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Responsibilities
Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and delivery.
Collaborate with global sales teams to assess, evaluate and plan large customer‑centric projects and programs.
Drive the project steering group approval process and deliver required artifacts to the delivery team.
Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets.
Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders.
Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements.
Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards.
Qualifications
Minimum of 5 years of experience in professional services, planning, or customer engagement roles.
Proven ability to lead cross‑functional teams and manage complex customer programs.
Strong communication and stakeholder management skills.
Experience developing Statements of Work.
Experience with forecasting, budgeting, and ROI analysis.
Bachelor’s degree in Engineering, Business, or a related field.
Authorized to work in the United States without sponsorship now and in the future.
Preferred Qualifications
Familiarity with NI’s platform, solutions and services portfolio.
Advanced degree (Engineering, MBA or equivalent) is a plus.
Experience with program management tools and methodologies.
Ability to navigate matrixed organizations and influence without authority.
Experience with reviewing, negotiating, and executing contracts within the Aerospace, Defense, and Government industries.
Culture & Commitment At Emerson, we foster a culture of innovation, collaboration, and continuous learning. We are committed to creating an inclusive environment where every employee feels valued and empowered. Our benefits include flexible work arrangements, professional development opportunities, comprehensive health coverage, and a strong focus on work‑life balance.
Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 (including OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
#J-18808-Ljbffr