Hilton Grand Vacations
Quality Assurance Specialist
At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Specialist in our dynamic Manufacturing team, you will play a key role in ensuring seamless and efficient operations. This opportunity allows you to contribute to our mission of excellence and become a valued member of a dedicated team that upholds the highest standards.
Why Team Members Love Working With Us
HGV offers Day One Team Member Benefits. Full‑time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, Paid Time Off (PTO), and great travel benefits. Responsibilities
As a Quality Assurance Specialist, you will act as the main point of contact for customers, handling contract and client purchase follow‑up. Your role is crucial in ensuring a smooth and satisfactory experience for our clients. Help new owners understand paperwork and contracts, assist with reservations, and ensure confidence in their purchase. Follow up and maintain post‑sale contact with new owners to reduce cancellations and early withdrawals. Work closely with Sales and Hospitality teams to maintain a high quality of customer service. Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership. Qualifications
More than one year of experience in notarizing contract documents. Valid Nevada Notary Public license. High School Diploma or equivalent. Ability to work flexible schedules, including mornings, evenings, weekends, and holidays. Nevada Real Estate or Timeshare license. Strong ability to efficiently resolve sophisticated customer service issues. Employment Details
Seniority level: Entry level Employment type: Full‑time Job function: Quality Assurance Industry: Hospitality We are an equal‑opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability, we will provide accommodations so you can fully participate in the application process and enjoy employment benefits.
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HGV offers Day One Team Member Benefits. Full‑time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, Paid Time Off (PTO), and great travel benefits. Responsibilities
As a Quality Assurance Specialist, you will act as the main point of contact for customers, handling contract and client purchase follow‑up. Your role is crucial in ensuring a smooth and satisfactory experience for our clients. Help new owners understand paperwork and contracts, assist with reservations, and ensure confidence in their purchase. Follow up and maintain post‑sale contact with new owners to reduce cancellations and early withdrawals. Work closely with Sales and Hospitality teams to maintain a high quality of customer service. Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership. Qualifications
More than one year of experience in notarizing contract documents. Valid Nevada Notary Public license. High School Diploma or equivalent. Ability to work flexible schedules, including mornings, evenings, weekends, and holidays. Nevada Real Estate or Timeshare license. Strong ability to efficiently resolve sophisticated customer service issues. Employment Details
Seniority level: Entry level Employment type: Full‑time Job function: Quality Assurance Industry: Hospitality We are an equal‑opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability, we will provide accommodations so you can fully participate in the application process and enjoy employment benefits.
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