Hilton Grand Vacations
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Quality Assurance Coordinator As a
Quality Assurance Coordinator , you are the primary liaison to our customers and the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
Responsibilities
Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
Monitor and record any customer cancellations letters that come into the department and assist in processing those cancellations
Prepare file that shows pending contract deals and the total net sales value of each contract
Prepare and supervise the Issue Report while communicating and following up with QA manager
Assist in reviewing all mail out contracts for accuracy prior to being mailed out
Stock items for the day which can include lifting boxes up to 20 pounds
Responsible for inventory and supplies for the quality assurance department
Assist with various projects and programs that may arise in the general operations of the quality assurance department
Order any office supplies for the department
Assist with the resolution of audit issues
Create, distribute and manage all QA schedules
Benefits We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Qualifications
Minimum 1 year of customer service experience
High School Diploma or GED
Valid Notary License or the ability to acquire a license
Ability to work a flexible schedule to include evenings, weekends, and holidays
Ability to calculate figures and amounts ranging from commissions, proportions, and percentages
Previous Timeshare/Vacation Ownership experience (advantage)
1 year or more of administrative/clerical work experience (advantage)
Legal Information We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Get AI-powered advice on this job and more exclusive features.
Quality Assurance Coordinator As a
Quality Assurance Coordinator , you are the primary liaison to our customers and the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
Responsibilities
Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
Monitor and record any customer cancellations letters that come into the department and assist in processing those cancellations
Prepare file that shows pending contract deals and the total net sales value of each contract
Prepare and supervise the Issue Report while communicating and following up with QA manager
Assist in reviewing all mail out contracts for accuracy prior to being mailed out
Stock items for the day which can include lifting boxes up to 20 pounds
Responsible for inventory and supplies for the quality assurance department
Assist with various projects and programs that may arise in the general operations of the quality assurance department
Order any office supplies for the department
Assist with the resolution of audit issues
Create, distribute and manage all QA schedules
Benefits We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Qualifications
Minimum 1 year of customer service experience
High School Diploma or GED
Valid Notary License or the ability to acquire a license
Ability to work a flexible schedule to include evenings, weekends, and holidays
Ability to calculate figures and amounts ranging from commissions, proportions, and percentages
Previous Timeshare/Vacation Ownership experience (advantage)
1 year or more of administrative/clerical work experience (advantage)
Legal Information We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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