SpringHill Suites Eau Claire
Hotel Front Office Manager
SpringHill Suites Eau Claire, Eau Claire, Wisconsin, United States, 54701
Overview
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Make sure to adhere to the front desk budget and put in orders for office supplies as needed
Compile occupancy reports and financial information for the general manager
Hire, train, and supervise front desk staff, including concierge and front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Qualifications
Prior hospitality experience of 1 year is required for this position
Showcase exceptional multitasking, communication, and management skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Applicants must have a high school diploma or GED
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
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Responsibilities
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Make sure to adhere to the front desk budget and put in orders for office supplies as needed
Compile occupancy reports and financial information for the general manager
Hire, train, and supervise front desk staff, including concierge and front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Qualifications
Prior hospitality experience of 1 year is required for this position
Showcase exceptional multitasking, communication, and management skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Applicants must have a high school diploma or GED
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
#J-18808-Ljbffr