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Candlewood Suites St. Louis - St. Charles by IHG

Front Desk Supervisor

Candlewood Suites St. Louis - St. Charles by IHG, Saint Charles, Missouri, United States, 63301

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Now Hiring: Hotel Front Desk Supervisor – Immediate Start

Are you an experienced front desk professional ready to step into a leadership role? We’re looking for a dedicated and professional Front Desk Supervisor to oversee daily front office operations and help deliver an exceptional guest experience.

Key Responsibilities

Supervise and support front desk staff during all shifts

Handle guest check‑ins, check‑outs, and resolve issues professionally

Enforce hotel policies and uphold service standards

Train and lead by example with professionalism and integrity

Assist with laundry operations as needed

Requirements

Prior front desk experience required; leadership experience a plus

IHG Opera experience strongly preferred (training available for the right candidate)

Must be available to work 3 PM – 11 PM, weekends, and holidays — no exceptions

Must have reliable transportation – no rideshare or drop‑offs

Must present a professional appearance and demeanor, and be able to command respect as a leader

If you have schedule restrictions or lack reliable transportation, please do not apply.

Responsibilities

Gather financial information and generate occupancy reports for the general manager

Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies

Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

Communicate with hotel guests face‑to‑face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

Hold responsibility for the front desk budget and order any necessary office supplies

Qualifications

Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

Prior hospitality experience of 1 year is required for this position

Bookkeeping skills and experience with MS Office a plus

Possess excellent management skills, communication skills, and multitasking skills

Applicants must have a high school diploma or GED

Compensation: $17 hourly

We’re hiring immediately and conducting on‑the‑spot interviews.

Ready to lead with confidence and make an impact?

Apply today.

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