Republic Development and Management Group
General Manager - Hospitality, Bar, Restaurant & Nightlife
Republic Development and Management Group, Charleston, South Carolina, United States, 29408
General Manager - Hospitality, Bar, Restaurant & Nightlife
The General Manager (GM) is responsible for leading all aspects of a Republic Hospitality venue (restaurant, bar, lounge, or nightclub), ensuring seamless operations, strong financial results, and exceptional guest experiences that embody our service model: CREATE FUN. The GM is both a culture carrier and business leader balancing daily execution with long-term growth, guest satisfaction with fiscal responsibility, and brand integrity with operational excellence.
Core Duties & Responsibilities Operational Excellence
Ensure smooth daily operations across FOH and BOH (where applicable).
Supervise opening and closing procedures, ensuring brand standards are met.
Lead daily pre-shift meetings, embedding Republic Hospitality’s CREATE FUN service model.
Monitor service flow, cleanliness, and ambiance to align with brand expectations.
Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, TIPS, 21+).
Execute all operational policies, SOPs, and management checklists consistently.
Maintain accurate venue documentation, audits, and communications via Microsoft Teams.
Hire, onboard, train, and retain high-performing team members.
Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, and FUN culture.
Set clear performance expectations; conduct regular evaluations using Republic Hospitality templates.
Foster a culture of positivity, professionalism, and accountability that reflects company values.
Manage labor budgeting, scheduling, conflict resolution, and HR compliance.
Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a ONE TEAM, ONE GOAL approach.
Schedule live entertainment strategically to maximize guest engagement and profitability.
Guest Experience & Satisfaction
Actively engage with guests to ensure satisfaction and resolve issues on-site.
Monitor and respond to guest feedback across platforms, identifying trends and implementing improvements.
Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces Republic Hospitality’s brand promise.
Financial & Business Management
Own full P&L responsibility for the venue; drive profitability while maintaining quality.
Control costs across labor, food, beverage, and supplies without compromising guest experience.
Stay within budgeted expense parameters while maximizing revenue opportunities.
Analyze sales, costs, and labor data to make informed business decisions.
Develop and execute strategies to grow revenue streams (F&B sales, entertainment, private events).
Partner with leadership to forecast, budget, and track progress against KPIs.
Cleanliness, Maintenance & Safety
Uphold highest standards of cleanliness and sanitation across the venue.
Oversee preventative maintenance, ensuring the property remains in excellent condition.
Pass all internal and external audits related to health, safety, and guest experience.
Qualifications
Minimum 5+ years of progressive management experience in hospitality, nightlife, or restaurants.
Proven track record of delivering strong P&L results while maintaining high guest satisfaction.
Strong leadership skills with ability to motivate, coach, and develop diverse teams.
Excellent communication and conflict resolution skills.
Hands‑on operator who thrives in a fast‑paced, guest‑centric environment.
Proficient with POS systems, scheduling platforms, and Microsoft Teams.
TIPS, ServSafe, or equivalent certifications preferred.
What Success Looks Like
Venue meets or exceeds revenue, labor, and cost control targets.
Guest satisfaction scores and online reviews consistently trend upward.
Team engagement is high, with low turnover and strong internal promotion.
Venue is audit‑ready at all times: clean, compliant, and brand‑aligned.
The GM is seen as a culture leader, living Republic Hospitality’s mission to craft entertaining vibes and curate memorable, one‑of‑a‑kind guest experiences.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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Core Duties & Responsibilities Operational Excellence
Ensure smooth daily operations across FOH and BOH (where applicable).
Supervise opening and closing procedures, ensuring brand standards are met.
Lead daily pre-shift meetings, embedding Republic Hospitality’s CREATE FUN service model.
Monitor service flow, cleanliness, and ambiance to align with brand expectations.
Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, TIPS, 21+).
Execute all operational policies, SOPs, and management checklists consistently.
Maintain accurate venue documentation, audits, and communications via Microsoft Teams.
Hire, onboard, train, and retain high-performing team members.
Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, and FUN culture.
Set clear performance expectations; conduct regular evaluations using Republic Hospitality templates.
Foster a culture of positivity, professionalism, and accountability that reflects company values.
Manage labor budgeting, scheduling, conflict resolution, and HR compliance.
Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a ONE TEAM, ONE GOAL approach.
Schedule live entertainment strategically to maximize guest engagement and profitability.
Guest Experience & Satisfaction
Actively engage with guests to ensure satisfaction and resolve issues on-site.
Monitor and respond to guest feedback across platforms, identifying trends and implementing improvements.
Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces Republic Hospitality’s brand promise.
Financial & Business Management
Own full P&L responsibility for the venue; drive profitability while maintaining quality.
Control costs across labor, food, beverage, and supplies without compromising guest experience.
Stay within budgeted expense parameters while maximizing revenue opportunities.
Analyze sales, costs, and labor data to make informed business decisions.
Develop and execute strategies to grow revenue streams (F&B sales, entertainment, private events).
Partner with leadership to forecast, budget, and track progress against KPIs.
Cleanliness, Maintenance & Safety
Uphold highest standards of cleanliness and sanitation across the venue.
Oversee preventative maintenance, ensuring the property remains in excellent condition.
Pass all internal and external audits related to health, safety, and guest experience.
Qualifications
Minimum 5+ years of progressive management experience in hospitality, nightlife, or restaurants.
Proven track record of delivering strong P&L results while maintaining high guest satisfaction.
Strong leadership skills with ability to motivate, coach, and develop diverse teams.
Excellent communication and conflict resolution skills.
Hands‑on operator who thrives in a fast‑paced, guest‑centric environment.
Proficient with POS systems, scheduling platforms, and Microsoft Teams.
TIPS, ServSafe, or equivalent certifications preferred.
What Success Looks Like
Venue meets or exceeds revenue, labor, and cost control targets.
Guest satisfaction scores and online reviews consistently trend upward.
Team engagement is high, with low turnover and strong internal promotion.
Venue is audit‑ready at all times: clean, compliant, and brand‑aligned.
The GM is seen as a culture leader, living Republic Hospitality’s mission to craft entertaining vibes and curate memorable, one‑of‑a‑kind guest experiences.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr