H&R Block
Overview
Team Leader role at H&R Block. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager, developing tax office staff, delivering an outstanding client experience, and achieving office growth objectives.
Responsibilities
Lead a customer-focused team of associates and manage day-to-day operations of a single tax office.
Provide leadership, coaching, and development for tax office associates.
Deliver an outstanding client experience and help achieve growth objectives.
Serve as a knowledgeable resource on tax topics and products for associates.
Lead daily team meetings and communicate essential information.
Create associate work schedules, manage timekeeping and overtime, and ensure deadlines and quality standards are met.
Recruit and select office staff in collaboration with the District General Manager as needed.
Prepare tax returns, as required.
Address client concerns and escalate issues to appropriate channels as needed.
Qualifications
Prior experience in customer service, supervisory, or similar roles.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if you prepare tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements.
Proficiency with MS Office and general computer literacy.
Ability to work independently with minimal supervision.
Customer-centric mindset, resilience, and strong communication skills.
Flexible schedule and ability to adjust assignments based on business needs.
High school diploma or equivalent or higher.
Nice to have: multi-unit people management experience in retail, restaurant, banking, or related industries; 2+ years as a Tax Professional.
Benefits
Wellbeing program and resources to support health and financial wellness.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Discounts on everyday items and services.
Medical coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility rules apply).
Check available benefits at blockbenefits.com.
The Community You Will Join H&R Block is committed to a Connected Culture — trust, care, and connections as we work to create an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team. You’ll be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other.
Equal Opportunity H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Important Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Responsibilities
Lead a customer-focused team of associates and manage day-to-day operations of a single tax office.
Provide leadership, coaching, and development for tax office associates.
Deliver an outstanding client experience and help achieve growth objectives.
Serve as a knowledgeable resource on tax topics and products for associates.
Lead daily team meetings and communicate essential information.
Create associate work schedules, manage timekeeping and overtime, and ensure deadlines and quality standards are met.
Recruit and select office staff in collaboration with the District General Manager as needed.
Prepare tax returns, as required.
Address client concerns and escalate issues to appropriate channels as needed.
Qualifications
Prior experience in customer service, supervisory, or similar roles.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if you prepare tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements.
Proficiency with MS Office and general computer literacy.
Ability to work independently with minimal supervision.
Customer-centric mindset, resilience, and strong communication skills.
Flexible schedule and ability to adjust assignments based on business needs.
High school diploma or equivalent or higher.
Nice to have: multi-unit people management experience in retail, restaurant, banking, or related industries; 2+ years as a Tax Professional.
Benefits
Wellbeing program and resources to support health and financial wellness.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Discounts on everyday items and services.
Medical coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility rules apply).
Check available benefits at blockbenefits.com.
The Community You Will Join H&R Block is committed to a Connected Culture — trust, care, and connections as we work to create an environment where everyone feels safe to bring their authentic self and belongs as part of a larger team. You’ll be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other.
Equal Opportunity H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Important Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr