H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and in a high performing, connected culture where everyone belongs. We strive to improve our business with a long-term transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and support their knowledge development. Lead daily team meetings, communicate essential information, and create associate work schedules with accurate timekeeping and overtime management. Train and coach associates to execute Service Standards, recognizing outstanding contributions and maintaining quality standards. Prepare tax returns as required and manage client service concerns, ensuring proper scheduling and conflict resolution. Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns. What you’ll bring to the team
Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage community involvement. Assist in recruiting and interviewing candidates for tax office positions. Strong customer-service orientation with the ability to work independently and with minimal supervision. Flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Your Expertise
Experience in customer service, shift leadership, or similar roles and experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education to meet IRS and state requirements, computer proficiency with MS Office. Demonstrated ability to work independently, be customer-centric, and resilient. Why work for us
We invest in our people’s total well-being and offer benefits to support health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program with Health Advocate, wellbeing program (BetterYou), neurodiversity and caregiver support, discounts, and eligibility-based medical coverage, 401k, and Employee Stock Purchase Plan. Check benefits at blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, or veteran status. Additional
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Employment type: Full-time Job function: Information Technology Industries: Retail Location: South Sioux City, NE; Sioux City Region; Dakota Dunes, SD; Sioux City, IA
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and in a high performing, connected culture where everyone belongs. We strive to improve our business with a long-term transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and support their knowledge development. Lead daily team meetings, communicate essential information, and create associate work schedules with accurate timekeeping and overtime management. Train and coach associates to execute Service Standards, recognizing outstanding contributions and maintaining quality standards. Prepare tax returns as required and manage client service concerns, ensuring proper scheduling and conflict resolution. Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns. What you’ll bring to the team
Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage community involvement. Assist in recruiting and interviewing candidates for tax office positions. Strong customer-service orientation with the ability to work independently and with minimal supervision. Flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Your Expertise
Experience in customer service, shift leadership, or similar roles and experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education to meet IRS and state requirements, computer proficiency with MS Office. Demonstrated ability to work independently, be customer-centric, and resilient. Why work for us
We invest in our people’s total well-being and offer benefits to support health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program with Health Advocate, wellbeing program (BetterYou), neurodiversity and caregiver support, discounts, and eligibility-based medical coverage, 401k, and Employee Stock Purchase Plan. Check benefits at blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, or veteran status. Additional
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Employment type: Full-time Job function: Information Technology Industries: Retail Location: South Sioux City, NE; Sioux City Region; Dakota Dunes, SD; Sioux City, IA
#J-18808-Ljbffr