H&R Block
Join to apply for the
Team Leader
role at
H&R Block
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
Act as a knowledgeable resource on tax topics and products for associates, supporting their knowledge and skills development.
Lead daily team activities to ensure work is completed on time with attention to quality standards, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create and manage associate work schedules, ensuring accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
Your Expertise
Prior experience in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet IRS and applicable state requirements.
Computer proficiency with MS Office and ability to work independently with minimal supervision.
Strong customer-centric mindset, resilience, and the ability to work flexible schedules.
High school diploma or equivalent or higher.
What you’ll bring to the team
Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
Serve as point of contact for onsite escalated client service concerns and ensure client scheduling and conflict resolution.
Lead daily activities to ensure tax office associates meet deadlines, maintain quality standards, and achieve goals.
Foster an engaging team environment through training and coaching on Service Standards and recognizing contributions.
Lead daily team meetings and communicate essential information to staff.
Ensure accurate timekeeping and overtime management through scheduling.
Why work for us We invest in our people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial needs.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
Check out all available benefits at www.blockbenefits.com.
The Community You Will Join We remain committed to building a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be surrounded by colleagues who are committed to helping each other grow.
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
#47314
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Retail
Referrals increase your chances of interviewing at H&R Block by 2x
Get notified about new Team Lead jobs in Ironwood, MI.
#J-18808-Ljbffr
Team Leader
role at
H&R Block
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
Act as a knowledgeable resource on tax topics and products for associates, supporting their knowledge and skills development.
Lead daily team activities to ensure work is completed on time with attention to quality standards, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create and manage associate work schedules, ensuring accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
Your Expertise
Prior experience in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet IRS and applicable state requirements.
Computer proficiency with MS Office and ability to work independently with minimal supervision.
Strong customer-centric mindset, resilience, and the ability to work flexible schedules.
High school diploma or equivalent or higher.
What you’ll bring to the team
Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
Serve as point of contact for onsite escalated client service concerns and ensure client scheduling and conflict resolution.
Lead daily activities to ensure tax office associates meet deadlines, maintain quality standards, and achieve goals.
Foster an engaging team environment through training and coaching on Service Standards and recognizing contributions.
Lead daily team meetings and communicate essential information to staff.
Ensure accurate timekeeping and overtime management through scheduling.
Why work for us We invest in our people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial needs.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
Check out all available benefits at www.blockbenefits.com.
The Community You Will Join We remain committed to building a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be surrounded by colleagues who are committed to helping each other grow.
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
#47314
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Retail
Referrals increase your chances of interviewing at H&R Block by 2x
Get notified about new Team Lead jobs in Ironwood, MI.
#J-18808-Ljbffr