H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and are focused on a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year plan focused on innovation, client experience, and sustainable growth. We welcome challenges as opportunities and invite you to help lead a customer-centric team and develop our tax business. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to lead and develop tax office associates, delivering an outstanding client experience, and achieving growth objectives. We’ll help you advance your knowledge and serve as a resource on tax topics and products for associates. Responsibilities
Lead a customer-centric team of associates in a single H&R Block tax office and accelerate seasonal tax business. Provide leadership and development to tax office associates, delivering an outstanding client experience and achieving office growth objectives. Serve as a knowledgeable resource on tax topics and products and support associates’ knowledge and skills development. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Act as the point of contact for escalated client service concerns; ensure appropriate scheduling and conflict resolution. Lead daily activities to ensure all tax office work is completed on time with quality and priority alignment; manage schedules and overtime as needed. Train and coach associates to meet Service Standards and recognize outstanding contributions; foster an engaging team environment. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Qualifications
Prior experience in customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset; passionate, determined and resilient. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
We remain committed to building a Connected Culture — trust, care, and connections in the way we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people and are focused on a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year plan focused on innovation, client experience, and sustainable growth. We welcome challenges as opportunities and invite you to help lead a customer-centric team and develop our tax business. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to lead and develop tax office associates, delivering an outstanding client experience, and achieving growth objectives. We’ll help you advance your knowledge and serve as a resource on tax topics and products for associates. Responsibilities
Lead a customer-centric team of associates in a single H&R Block tax office and accelerate seasonal tax business. Provide leadership and development to tax office associates, delivering an outstanding client experience and achieving office growth objectives. Serve as a knowledgeable resource on tax topics and products and support associates’ knowledge and skills development. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Act as the point of contact for escalated client service concerns; ensure appropriate scheduling and conflict resolution. Lead daily activities to ensure all tax office work is completed on time with quality and priority alignment; manage schedules and overtime as needed. Train and coach associates to meet Service Standards and recognize outstanding contributions; foster an engaging team environment. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Qualifications
Prior experience in customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset; passionate, determined and resilient. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
We remain committed to building a Connected Culture — trust, care, and connections in the way we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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