H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our company is focused on helping people and building a high performing, connected culture where everyone belongs. We are committed to transformation through Block Next, focusing on innovation, client experience, and sustainable growth. Your Day-to-Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger over time. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to lead tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You will develop knowledge on tax topics and products to support associates. Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as the point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure tax office associates complete work on time with quality Train and coach associates to achieve Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns as required Conduct timely performance reviews and address performance concerns with Partner guidance Qualifications & Expertise
Prior experience in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual continuing education and ability to meet IRS and applicable state requirements Computer proficient with MS Office Ability to work independently with minimal supervision Customer-centric mindset,耐性, and resilience Flexible work schedule and adaptability to business needs High school diploma or equivalent (or higher) Benefits & Culture
We invest in our people with wellbeing and financial wellness benefits. Programs include: Employee Assistance Program with Health Advocate BetterYou wellbeing program and neurodiversity and caregiver support Various discounts on everyday items and services Medical coverage, 401(k) plan, and Employee Stock Purchase Plan (eligibility applies) Details at www.blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic selves to work. You will be part of a global team recognized on Best Companies lists and supported to grow and help others grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job ID: 27058. This is a full-time position in Retail/Information Technology domain as applicable. Location: Hardin, MT
#J-18808-Ljbffr
Join to apply for the
Team Leader
role at
H&R Block . Our company is focused on helping people and building a high performing, connected culture where everyone belongs. We are committed to transformation through Block Next, focusing on innovation, client experience, and sustainable growth. Your Day-to-Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger over time. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to lead tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You will develop knowledge on tax topics and products to support associates. Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as the point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure tax office associates complete work on time with quality Train and coach associates to achieve Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns as required Conduct timely performance reviews and address performance concerns with Partner guidance Qualifications & Expertise
Prior experience in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual continuing education and ability to meet IRS and applicable state requirements Computer proficient with MS Office Ability to work independently with minimal supervision Customer-centric mindset,耐性, and resilience Flexible work schedule and adaptability to business needs High school diploma or equivalent (or higher) Benefits & Culture
We invest in our people with wellbeing and financial wellness benefits. Programs include: Employee Assistance Program with Health Advocate BetterYou wellbeing program and neurodiversity and caregiver support Various discounts on everyday items and services Medical coverage, 401(k) plan, and Employee Stock Purchase Plan (eligibility applies) Details at www.blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic selves to work. You will be part of a global team recognized on Best Companies lists and supported to grow and help others grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job ID: 27058. This is a full-time position in Retail/Information Technology domain as applicable. Location: Hardin, MT
#J-18808-Ljbffr