H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . About the Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll also serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership and development to tax office associates; deliver an outstanding client experience; achieve office growth objectives. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts resolved. Lead daily activities to ensure all tax office work is completed on time with quality standards and priorities. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings; communicate essential information to tax office associates; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to address performance concerns. Qualifications and Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns. Annual completion of continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently. Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher. Passionate, driven, and resilient with a customer-centric mindset. Benefits and Culture
H&R Block is committed to the total well-being of its people. Benefits include: Employee Assistance Program with Health Advocate; wellbeing program BetterYou; neurodiversity and caregiver support; discounts on everyday items and services. Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies). Check available benefits at www.blockbenefits.com. The community you will join is a Connected Culture built on trust, care, and connections, where everyone can bring their authentic self to work and belong as part of a larger team. H&R Block is an equal opportunity employer and values diversity in the workplace. Important Note
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . About the Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll also serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership and development to tax office associates; deliver an outstanding client experience; achieve office growth objectives. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts resolved. Lead daily activities to ensure all tax office work is completed on time with quality standards and priorities. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings; communicate essential information to tax office associates; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to address performance concerns. Qualifications and Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns. Annual completion of continuing education and ability to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently. Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher. Passionate, driven, and resilient with a customer-centric mindset. Benefits and Culture
H&R Block is committed to the total well-being of its people. Benefits include: Employee Assistance Program with Health Advocate; wellbeing program BetterYou; neurodiversity and caregiver support; discounts on everyday items and services. Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies). Check available benefits at www.blockbenefits.com. The community you will join is a Connected Culture built on trust, care, and connections, where everyone can bring their authentic self to work and belong as part of a larger team. H&R Block is an equal opportunity employer and values diversity in the workplace. Important Note
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr