Four Seasons Hotels and Resorts
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Night Manager
role at
Four Seasons Hotels and Resorts . Overview
As a Night Manager, you are responsible for managing the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures. Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is surrounded by its own 483-acre (195-hectare) private nature reserve. The property is integrated with its natural surroundings, offering guests and residents access to white sand beaches, verdant walking trails, and a range of outdoor activities. What You Will Do
Create daily operations report with relevant information that is taking place around the Resort. Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Personally handles all guest relocations according to established guidelines. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation. What You Bring
Proficiency in written and spoken English and Spanish. Previous experience in a similar position Management experience preferred. Strong crisis management skills What We Are Offering You
Lucrative salary! Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching! Time off plans starting on the day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement!
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Night Manager
role at
Four Seasons Hotels and Resorts . Overview
As a Night Manager, you are responsible for managing the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures. Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is surrounded by its own 483-acre (195-hectare) private nature reserve. The property is integrated with its natural surroundings, offering guests and residents access to white sand beaches, verdant walking trails, and a range of outdoor activities. What You Will Do
Create daily operations report with relevant information that is taking place around the Resort. Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Personally handles all guest relocations according to established guidelines. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation. What You Bring
Proficiency in written and spoken English and Spanish. Previous experience in a similar position Management experience preferred. Strong crisis management skills What We Are Offering You
Lucrative salary! Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching! Time off plans starting on the day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement!
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