THE AMERICANO restaurant
Guest Service Manager - Award Winning Speakeasy
THE AMERICANO restaurant, Scottsdale, Arizona, us, 85261
Overview
Join to apply for the Guest Service Manager - Award Winning Speakeasy role at THE AMERICANO restaurant. This role is designed for someone who leads the guest experience with energy, hospitality, and a strong understanding of the business of hospitality. Responsibilities
Lead the guest experience from start to finish, welcoming guests, guiding VIPs experience, supporting our membership program, managing flow to create the energy and vibe throughout the night. Build and manage relationships with regulars, high-profile guests, industry players, and new faces, ensuring everyone feels like they belong and leaves wanting more. Oversee reservations and the floor — working the door with the host team, and supporting the service team to optimize table placements and pacing, while optimizing seating. Lead pre-shift meetings, support training and service execution, providing a purposeful, strong hospitable presence on the floor. Support service as needed — whether that means jumping behind the bar, assisting with VIP bottle service, or managing high-volume table support. Collaborate cross-functionally with bar, culinary teams, and ownership to ensure seamless service, guest satisfaction, and the night’s success. Membership Program Management
Serve as the primary point of contact for members — handling onboarding, renewals, and personalized communication. Manage the membership database, tracking engagement, event attendance, and spending patterns. Collaborate with leadership to design and execute exclusive member events, perks, and experiences. Develop and implement systems to recognize VIP and repeat guests, ensuring tailored touchpoints and follow-ups. Generate monthly reports on membership growth, retention, and satisfaction metrics. Compensation & Perks
Membership program performance bonuses Dining and event privileges Opportunities for growth within the Clive Collective/Creation family Competitive hourly pay + service incentives What You Bring
A magnetic, hospitality-first presence; guests and your team trust your instincts and follow your lead. 2+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain). Previous bartending and/or serving experience is required — you’ve been in the weeds and know how to support a team that’s deep in it. Deep understanding of service, flow, guest behavior, and the subtleties that shape the room. Experience with cash management, tip reconciliation, opening/closing procedures is a plus. Working knowledge of OpenTable, SevenRooms, or other reservation platforms is essential. Unshakable under pressure, warm with guests, direct with your team, and always one step ahead of the room. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Food and Beverage Services Note: This description may include references to program-specific terms and opportunities; apply to join a team that emphasizes hospitality, energy, and guest experience.
#J-18808-Ljbffr
Join to apply for the Guest Service Manager - Award Winning Speakeasy role at THE AMERICANO restaurant. This role is designed for someone who leads the guest experience with energy, hospitality, and a strong understanding of the business of hospitality. Responsibilities
Lead the guest experience from start to finish, welcoming guests, guiding VIPs experience, supporting our membership program, managing flow to create the energy and vibe throughout the night. Build and manage relationships with regulars, high-profile guests, industry players, and new faces, ensuring everyone feels like they belong and leaves wanting more. Oversee reservations and the floor — working the door with the host team, and supporting the service team to optimize table placements and pacing, while optimizing seating. Lead pre-shift meetings, support training and service execution, providing a purposeful, strong hospitable presence on the floor. Support service as needed — whether that means jumping behind the bar, assisting with VIP bottle service, or managing high-volume table support. Collaborate cross-functionally with bar, culinary teams, and ownership to ensure seamless service, guest satisfaction, and the night’s success. Membership Program Management
Serve as the primary point of contact for members — handling onboarding, renewals, and personalized communication. Manage the membership database, tracking engagement, event attendance, and spending patterns. Collaborate with leadership to design and execute exclusive member events, perks, and experiences. Develop and implement systems to recognize VIP and repeat guests, ensuring tailored touchpoints and follow-ups. Generate monthly reports on membership growth, retention, and satisfaction metrics. Compensation & Perks
Membership program performance bonuses Dining and event privileges Opportunities for growth within the Clive Collective/Creation family Competitive hourly pay + service incentives What You Bring
A magnetic, hospitality-first presence; guests and your team trust your instincts and follow your lead. 2+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain). Previous bartending and/or serving experience is required — you’ve been in the weeds and know how to support a team that’s deep in it. Deep understanding of service, flow, guest behavior, and the subtleties that shape the room. Experience with cash management, tip reconciliation, opening/closing procedures is a plus. Working knowledge of OpenTable, SevenRooms, or other reservation platforms is essential. Unshakable under pressure, warm with guests, direct with your team, and always one step ahead of the room. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Food and Beverage Services Note: This description may include references to program-specific terms and opportunities; apply to join a team that emphasizes hospitality, energy, and guest experience.
#J-18808-Ljbffr