Brass New York
BRASS is a grand, modern New York brasserie: classic in structure, current in spirit, anchored by confident service, a strong dining room rhythm, and a deeply loyal guest base. Adjacent to it, The Tusk Bar is a cocktail‑driven room with its own energy, pacing, and late‑night personality. Together, they operate as two distinct but connected experiences. The front door is the bridge between them, and a critical driver of flow, guest relationships, and revenue. This role plays a central part in shaping how guests experience both rooms from the moment they arrive.
The Role We’re seeking a confident, hospitality‑driven manager to lead our front door and guest relations function while serving as a hands‑on floor manager during service. This is a critical leadership position. The right candidate lives and breathes the reservation book and understands that pacing, first impressions, and guest relationships directly impact service quality and business performance. You should be exceptional on the door, warm, composed, decisive, and comfortable owning the room during high‑pressure service.
What You’ll Do Own the Book
Take full ownership of reservations strategy across Resy, SevenRooms, OpenTable, and direct channels
Manage pacing, inventory, notes, confirmations, waitlists, and walk‑in flow with intention
Actively push and optimize the book—identifying soft nights, opportunities, and strategies to grow covers
Use guest data and booking behavior to build repeat visitation and long‑term relationships
Coordinate closely with dining room managers on section planning, pacing, and cover targets
Front Door & Guest Relations Leadership
Lead, coach, and develop the host and guest relations team
Be the face of the restaurant at the door—confident, calm, warm, and authoritative
Oversee VIPs, regulars, and special guests with discretion and follow‑through
Handle guest communication across phones, email, and reservation platforms with professionalism
Floor Management & Service Execution
Serve as a visible, hands‑on floor manager during service
Maintain flow, timing, and service standards across both rooms
Communicate seamlessly with servers, bar, and kitchen leadership
Support service recovery and guest satisfaction in real time
Sales, Growth & Events
Field private dining and event inquiries and coordinate guest communication
Partner with management on initiatives that drive sales, guest counts, and repeat visits
Identify, cultivate, and retain high‑value guests and regulars
Leadership & Accountability
Train, mentor, and counsel front‑of‑house staff in accordance with company policies
Support labor management within approved budgetary guidelines
Ensure clear, consistent communication between guests and service teams
Who You Are
A natural on the door—calm under pressure, decisive, and genuinely hospitable
Fluent in reservation and guest‑data platforms (Resy, SevenRooms, OpenTable)
Strategic about the book—not reactive
Highly organized with strong communication skills
Comfortable leading from the floor, not the office
Experienced in high‑volume or high‑expectation dining environments
This Role Is For Someone Who
Treats the reservation book as a sales, pacing, and relationship‑building tool
Understands how the door impacts service quality, revenue, and culture
Enjoys building real, long‑term guest relationships
Knows when to protect the room—and when to make the right exception
To apply: Please send your resume and a brief note describing your experience managing reservations, driving covers, and building guest relationships.
#J-18808-Ljbffr
The Role We’re seeking a confident, hospitality‑driven manager to lead our front door and guest relations function while serving as a hands‑on floor manager during service. This is a critical leadership position. The right candidate lives and breathes the reservation book and understands that pacing, first impressions, and guest relationships directly impact service quality and business performance. You should be exceptional on the door, warm, composed, decisive, and comfortable owning the room during high‑pressure service.
What You’ll Do Own the Book
Take full ownership of reservations strategy across Resy, SevenRooms, OpenTable, and direct channels
Manage pacing, inventory, notes, confirmations, waitlists, and walk‑in flow with intention
Actively push and optimize the book—identifying soft nights, opportunities, and strategies to grow covers
Use guest data and booking behavior to build repeat visitation and long‑term relationships
Coordinate closely with dining room managers on section planning, pacing, and cover targets
Front Door & Guest Relations Leadership
Lead, coach, and develop the host and guest relations team
Be the face of the restaurant at the door—confident, calm, warm, and authoritative
Oversee VIPs, regulars, and special guests with discretion and follow‑through
Handle guest communication across phones, email, and reservation platforms with professionalism
Floor Management & Service Execution
Serve as a visible, hands‑on floor manager during service
Maintain flow, timing, and service standards across both rooms
Communicate seamlessly with servers, bar, and kitchen leadership
Support service recovery and guest satisfaction in real time
Sales, Growth & Events
Field private dining and event inquiries and coordinate guest communication
Partner with management on initiatives that drive sales, guest counts, and repeat visits
Identify, cultivate, and retain high‑value guests and regulars
Leadership & Accountability
Train, mentor, and counsel front‑of‑house staff in accordance with company policies
Support labor management within approved budgetary guidelines
Ensure clear, consistent communication between guests and service teams
Who You Are
A natural on the door—calm under pressure, decisive, and genuinely hospitable
Fluent in reservation and guest‑data platforms (Resy, SevenRooms, OpenTable)
Strategic about the book—not reactive
Highly organized with strong communication skills
Comfortable leading from the floor, not the office
Experienced in high‑volume or high‑expectation dining environments
This Role Is For Someone Who
Treats the reservation book as a sales, pacing, and relationship‑building tool
Understands how the door impacts service quality, revenue, and culture
Enjoys building real, long‑term guest relationships
Knows when to protect the room—and when to make the right exception
To apply: Please send your resume and a brief note describing your experience managing reservations, driving covers, and building guest relationships.
#J-18808-Ljbffr