Bright Direction Dental
Lead Dental Front Desk Coordinator (FT)
Bright Direction Dental, Naperville, Illinois, United States, 60564
Overview
Lead Dental Front Desk Coordinator (FT) at Bright Direction Dental. English Rows Dental Group is looking for an enthusiastic Full-Time Lead Front Desk Coordinator to join our team. The Front Desk Coordinator will oversee and coordinate front desk activities and assist other areas when directed, providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and compassion to support the patient experience. Works effectively in a team environment and communicates well. The primary responsibility of all employees is patient care and meeting patient needs. Locations and Schedule
Address: 3027 English Rows Avenue #203, Naperville, IL 60564 Office Schedule: Monday 9:00 AM - 5:00 PM Tuesday 10:00 AM - 6:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 10:00 AM - 6:00 PM Saturday 8:00 AM - 1:00 PM Compensation
$22-$28 per hour (Based on Experience) Responsibilities
Patient Interaction: Greet patients and visitors, schedule appointments, answer calls, verify patient information and insurance details. Appointment Management: Coordinate and schedule appointments, send reminders, handle cancellations/rescheduling, ensure re-care is booked, follow up on unscheduled treatment plans. Administrative Tasks: Maintain patient records, process registrations and payments, verify insurance, oversee collections of aged receivables. Team Coordination: Work with dental assistants, hygienists and staff to ensure seamless patient care. Problem Resolution: Address patient concerns and resolve issues related to appointments, billing, or service; collaborate with dental professionals as needed. Qualifications
Proven experience in a front desk or administrative role, preferably in a dental office. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes. Proficient in using dental office software and general office applications. High school diploma or equivalent. Physical Requirements
Must be able to lift up to 15-30 pounds occasionally. Benefits and Employment Information
Bright Direction Dental offers a comprehensive benefits package for full-time employees (30+ hours per week), including medical, dental, vision, and life insurance, plus voluntary benefits. All employees are eligible for paid time off, holiday pay, and participation in a 401(k) plan with company match. Note: All employees—both full-time and part-time—are eligible for the listed benefits. Equal Employment Opportunity
Bright Direction Dental is an equal opportunity employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Administrative Industries: Hospitals and Health Care
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Lead Dental Front Desk Coordinator (FT) at Bright Direction Dental. English Rows Dental Group is looking for an enthusiastic Full-Time Lead Front Desk Coordinator to join our team. The Front Desk Coordinator will oversee and coordinate front desk activities and assist other areas when directed, providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and compassion to support the patient experience. Works effectively in a team environment and communicates well. The primary responsibility of all employees is patient care and meeting patient needs. Locations and Schedule
Address: 3027 English Rows Avenue #203, Naperville, IL 60564 Office Schedule: Monday 9:00 AM - 5:00 PM Tuesday 10:00 AM - 6:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 10:00 AM - 6:00 PM Saturday 8:00 AM - 1:00 PM Compensation
$22-$28 per hour (Based on Experience) Responsibilities
Patient Interaction: Greet patients and visitors, schedule appointments, answer calls, verify patient information and insurance details. Appointment Management: Coordinate and schedule appointments, send reminders, handle cancellations/rescheduling, ensure re-care is booked, follow up on unscheduled treatment plans. Administrative Tasks: Maintain patient records, process registrations and payments, verify insurance, oversee collections of aged receivables. Team Coordination: Work with dental assistants, hygienists and staff to ensure seamless patient care. Problem Resolution: Address patient concerns and resolve issues related to appointments, billing, or service; collaborate with dental professionals as needed. Qualifications
Proven experience in a front desk or administrative role, preferably in a dental office. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes. Proficient in using dental office software and general office applications. High school diploma or equivalent. Physical Requirements
Must be able to lift up to 15-30 pounds occasionally. Benefits and Employment Information
Bright Direction Dental offers a comprehensive benefits package for full-time employees (30+ hours per week), including medical, dental, vision, and life insurance, plus voluntary benefits. All employees are eligible for paid time off, holiday pay, and participation in a 401(k) plan with company match. Note: All employees—both full-time and part-time—are eligible for the listed benefits. Equal Employment Opportunity
Bright Direction Dental is an equal opportunity employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Administrative Industries: Hospitals and Health Care
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