Bright Direction Dental LLC.
Patient Care Representative(FT)
Bright Direction Dental LLC., Flossmoor, Illinois, United States, 60422
The Center for Dental Excellence
is looking for an enthusiastic
Patient Care Representative
to join our team. Patient Care Representatives serve as the first point of contact for patients calling into the practice. This position plays a key role in providing excellent customer service, managing patient interactions, and supporting the dental team with reliable administrative assistance.
The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and the ability to stay focused and productive with minimal supervision. They must be able to adapt to changing needs, work comfortably in a fast‑paced environment, and manage patient calls efficiently without compromising the patient experience. Experience with dental terminology is preferred.
The Center for Dental Excellence: 19615 Governors Hwy, Flossmoor, IL 60422
Office Schedule Monday 10:00 AM – 7:00 PM Tuesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 2:00 PM
Compensation $18–$20 per hour (Based on Experience)
Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well‑being of our employees. Full‑time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits. All employees—both full‑time and part‑time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match. We are committed to providing valuable benefits to meet the diverse needs of our team.
Requirements Patient Interaction/Appointment Management:
Answer calls in a friendly and professional manner. Direct inquiries to the appropriate department. Verify patient information and insurance details as needed. Assist new patients in joining our practice and schedule their appointments. Send appointment reminders and confirm appointments as needed. Handle appointment cancellations and rescheduling via phone calls.
Administrative Tasks:
Maintain accurate patient records and update information as needed. Handle patient registration over phone when needed. Verify insurance information. Perform overflow work from the admin team as needed.
Team Coordination:
Coordinate with dental assistants, hygienists, and other staff to ensure seamless patient care.
Problem Resolution:
Address patient concerns and resolve issues related to appointments, billing, or service. Collaborate with dental professionals to ensure concerns are handled properly.
Qualifications Proven experience in a healthcare setting, preferably in a dental office. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes. Proficiency in using dental office software and general office applications. High school diploma or equivalent.
Physical Requirements Must be able to lift up to 15–30 pounds at a time.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Bright Direction Dental is an equal opportunity employer. In accordance with anti‑discrimination law, we are committed to abiding by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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is looking for an enthusiastic
Patient Care Representative
to join our team. Patient Care Representatives serve as the first point of contact for patients calling into the practice. This position plays a key role in providing excellent customer service, managing patient interactions, and supporting the dental team with reliable administrative assistance.
The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and the ability to stay focused and productive with minimal supervision. They must be able to adapt to changing needs, work comfortably in a fast‑paced environment, and manage patient calls efficiently without compromising the patient experience. Experience with dental terminology is preferred.
The Center for Dental Excellence: 19615 Governors Hwy, Flossmoor, IL 60422
Office Schedule Monday 10:00 AM – 7:00 PM Tuesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 2:00 PM
Compensation $18–$20 per hour (Based on Experience)
Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well‑being of our employees. Full‑time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits. All employees—both full‑time and part‑time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match. We are committed to providing valuable benefits to meet the diverse needs of our team.
Requirements Patient Interaction/Appointment Management:
Answer calls in a friendly and professional manner. Direct inquiries to the appropriate department. Verify patient information and insurance details as needed. Assist new patients in joining our practice and schedule their appointments. Send appointment reminders and confirm appointments as needed. Handle appointment cancellations and rescheduling via phone calls.
Administrative Tasks:
Maintain accurate patient records and update information as needed. Handle patient registration over phone when needed. Verify insurance information. Perform overflow work from the admin team as needed.
Team Coordination:
Coordinate with dental assistants, hygienists, and other staff to ensure seamless patient care.
Problem Resolution:
Address patient concerns and resolve issues related to appointments, billing, or service. Collaborate with dental professionals to ensure concerns are handled properly.
Qualifications Proven experience in a healthcare setting, preferably in a dental office. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes. Proficiency in using dental office software and general office applications. High school diploma or equivalent.
Physical Requirements Must be able to lift up to 15–30 pounds at a time.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Bright Direction Dental is an equal opportunity employer. In accordance with anti‑discrimination law, we are committed to abiding by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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