SPS-North America
Reports To:
The Field Service Representative will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Job Overview:
The Field Service Representative/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees normally work but are out of the office, or if projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based at a specific client “home office” and may be sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Provides 5-star customer service to all employees (in all forms of communication).
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
Assists with light facilities duties as needed, such as helping open troubleshooting tickets, order supplies, stock kitchens/service areas with supplies.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Assists with office moves.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
May be asked to help set up/take down conference rooms for meetings/events.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides reception or concierge (front of office) coverage as needed.
Strong verbal and written communication skills.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials.
Ability to work a flexible schedule and hours.
Qualifications and Education Requirements:
High School Diploma (or equivalent) required.
6+ months prior work experience preferred.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of the position.
Maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Physical Demands:
Approximately 50% of the time this position requires the below physical demands.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.
Travel:
None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer:
Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development:
We promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent:
A variety of recognition programs for all levels of employees.
Benefits:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services such as Reception, Lobby Concierge, Conference Room Management, and Document Processing Services. Our clients include companies across banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering high-caliber outsourcing experiences and investing in the professional development of our employees.
We embrace the uniqueness of our employees and are committed to fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
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The Field Service Representative will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Job Overview:
The Field Service Representative/Mailroom Specialist provides exceptional office and mail services in a “floating” capacity for positions where regular employees normally work but are out of the office, or if projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based at a specific client “home office” and may be sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Provides 5-star customer service to all employees (in all forms of communication).
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
Assists with light facilities duties as needed, such as helping open troubleshooting tickets, order supplies, stock kitchens/service areas with supplies.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Assists with office moves.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
May be asked to help set up/take down conference rooms for meetings/events.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to clients.
Provides reception or concierge (front of office) coverage as needed.
Strong verbal and written communication skills.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials.
Ability to work a flexible schedule and hours.
Qualifications and Education Requirements:
High School Diploma (or equivalent) required.
6+ months prior work experience preferred.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of the position.
Maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Physical Demands:
Approximately 50% of the time this position requires the below physical demands.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.
Travel:
None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer:
Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development:
We promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent:
A variety of recognition programs for all levels of employees.
Benefits:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services such as Reception, Lobby Concierge, Conference Room Management, and Document Processing Services. Our clients include companies across banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering high-caliber outsourcing experiences and investing in the professional development of our employees.
We embrace the uniqueness of our employees and are committed to fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
#J-18808-Ljbffr