Revive Center For Wellness
Overview
Location:
Norwalk and Stamford Connecticut Employment Type:
W2 Compensation:
Full-Time, Salary, Discretionary Bonus Position:
Front Desk Associate The Front Desk Associate at Revive Center for Wellness is a key member of our administrative team, providing essential support in creating a welcoming, efficient, and professional environment for clients, staff, and visitors. This role manages a variety of front-line administrative tasks, including coordinating client consultations, scheduling appointments, handling client inquiries, and ensuring smooth daily operations. A strong focus on compassion, confidentiality, and excellent customer service is crucial to success in this position, as our clinic provides mental health and related services to a diverse clientele. The ideal candidate will have a positive attitude and combine strong administrative skills with empathy and understanding for individuals seeking mental health and related services. Must be able to maintain composure in challenging situations and work effectively as part of a healthcare team. Hours:
Full-Time, Monday-Friday Location and hours may be subject to change based on clinic needs. Key Responsibilities
Customer Service: Greet clients and visitors in a warm, professional, and compassionate manner. Answer phone calls, emails, and other communications, providing information about clinic services, scheduling, and general inquiries. Handle sensitive situations with discretion, providing support to clients who may be in distress or experiencing emotional challenges. Serve as the first point of contact for clients and guests, ensuring a positive experience from arrival to departure. Appointment Scheduling: Schedule and confirm client appointments, including initial consultations, follow-up visits, and therapy sessions, ensuring efficient use of clinician time and resources. Manage appointment cancellations and rescheduling, and maintain accurate records of client appointments. Administrative Support: Check clients in and out, verify insurance information, and collect necessary forms. Assist with client intake forms, ensuring proper documentation and accuracy. Maintain organized, up-to-date client files, both electronic and paper, in compliance with clinic policies and legal requirements. Work with the Billing Specialists to process client payments and communicate billing matters to clients. Assist in coordinating group sessions or workshops as needed. Oversee the completion of phone consultations and maintain internal Referral Log. Maintain a list of external referrals by engaging in outreach to current or potential referral sources. Manage client assignments or “matching” with internal clinicians based on “goodness-of-fit” indicators. Office Management: Ensure the front desk and waiting areas are clean, organized, and conducive to a comfortable and professional environment. Monitor office supplies, and order as needed. Support other clinic staff as necessary with day-to-day operations. Communication and Coordination: Work collaboratively with clinical staff, management, and other departments to ensure smooth operations and a coordinated approach to client care. Communicate any client concerns or issues to the appropriate clinical or administrative personnel in a timely and professional manner. Confidentiality and Compliance: Uphold client confidentiality at all times, adhering to HIPAA and other privacy standards. Ensure that all client communications, records, and documents are handled according to legal and ethical guidelines. Qualifications
Education & Experience: High school diploma or equivalent (required); Associate's or Bachelor’s degree in healthcare administration, psychology, social work, or related field (preferred). Previous experience in a front desk, administrative, or customer service role, ideally in a healthcare or mental health setting. Basic knowledge of mental health terminology and services is a plus. Experience managing schedules is a plus. Skills & Abilities: Exceptional interpersonal skills, with the ability to interact with diverse populations, including individuals in emotional distress. Excellent verbal and written communication skills. Strong organizational skills and attention to detail, with emphasis on accuracy. Ability to manage multiple tasks simultaneously in a fast-paced environment. Proficiency in Microsoft Office Suite and basic office technology (phones, copiers, fax, etc.). Knowledge of electronic health records (EHR) systems and scheduling software is a plus. Ability to handle confidential information and sensitive situations with professionalism, empathy, and discretion. Benefits
Health insurance reimbursement Paid time off and Sick time Professional development opportunities 401(k) with company match Application Requirements
All interested parties should submit a resume and a cover letter. If you are not able to submit the cover letter via LinkedIn, please email it to our team at Careers@ReviveCFW.com.
#J-18808-Ljbffr
Location:
Norwalk and Stamford Connecticut Employment Type:
W2 Compensation:
Full-Time, Salary, Discretionary Bonus Position:
Front Desk Associate The Front Desk Associate at Revive Center for Wellness is a key member of our administrative team, providing essential support in creating a welcoming, efficient, and professional environment for clients, staff, and visitors. This role manages a variety of front-line administrative tasks, including coordinating client consultations, scheduling appointments, handling client inquiries, and ensuring smooth daily operations. A strong focus on compassion, confidentiality, and excellent customer service is crucial to success in this position, as our clinic provides mental health and related services to a diverse clientele. The ideal candidate will have a positive attitude and combine strong administrative skills with empathy and understanding for individuals seeking mental health and related services. Must be able to maintain composure in challenging situations and work effectively as part of a healthcare team. Hours:
Full-Time, Monday-Friday Location and hours may be subject to change based on clinic needs. Key Responsibilities
Customer Service: Greet clients and visitors in a warm, professional, and compassionate manner. Answer phone calls, emails, and other communications, providing information about clinic services, scheduling, and general inquiries. Handle sensitive situations with discretion, providing support to clients who may be in distress or experiencing emotional challenges. Serve as the first point of contact for clients and guests, ensuring a positive experience from arrival to departure. Appointment Scheduling: Schedule and confirm client appointments, including initial consultations, follow-up visits, and therapy sessions, ensuring efficient use of clinician time and resources. Manage appointment cancellations and rescheduling, and maintain accurate records of client appointments. Administrative Support: Check clients in and out, verify insurance information, and collect necessary forms. Assist with client intake forms, ensuring proper documentation and accuracy. Maintain organized, up-to-date client files, both electronic and paper, in compliance with clinic policies and legal requirements. Work with the Billing Specialists to process client payments and communicate billing matters to clients. Assist in coordinating group sessions or workshops as needed. Oversee the completion of phone consultations and maintain internal Referral Log. Maintain a list of external referrals by engaging in outreach to current or potential referral sources. Manage client assignments or “matching” with internal clinicians based on “goodness-of-fit” indicators. Office Management: Ensure the front desk and waiting areas are clean, organized, and conducive to a comfortable and professional environment. Monitor office supplies, and order as needed. Support other clinic staff as necessary with day-to-day operations. Communication and Coordination: Work collaboratively with clinical staff, management, and other departments to ensure smooth operations and a coordinated approach to client care. Communicate any client concerns or issues to the appropriate clinical or administrative personnel in a timely and professional manner. Confidentiality and Compliance: Uphold client confidentiality at all times, adhering to HIPAA and other privacy standards. Ensure that all client communications, records, and documents are handled according to legal and ethical guidelines. Qualifications
Education & Experience: High school diploma or equivalent (required); Associate's or Bachelor’s degree in healthcare administration, psychology, social work, or related field (preferred). Previous experience in a front desk, administrative, or customer service role, ideally in a healthcare or mental health setting. Basic knowledge of mental health terminology and services is a plus. Experience managing schedules is a plus. Skills & Abilities: Exceptional interpersonal skills, with the ability to interact with diverse populations, including individuals in emotional distress. Excellent verbal and written communication skills. Strong organizational skills and attention to detail, with emphasis on accuracy. Ability to manage multiple tasks simultaneously in a fast-paced environment. Proficiency in Microsoft Office Suite and basic office technology (phones, copiers, fax, etc.). Knowledge of electronic health records (EHR) systems and scheduling software is a plus. Ability to handle confidential information and sensitive situations with professionalism, empathy, and discretion. Benefits
Health insurance reimbursement Paid time off and Sick time Professional development opportunities 401(k) with company match Application Requirements
All interested parties should submit a resume and a cover letter. If you are not able to submit the cover letter via LinkedIn, please email it to our team at Careers@ReviveCFW.com.
#J-18808-Ljbffr