Orlando Health
Position Summary
At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery.
Benefits That Start Day One!
Medical, Dental, Vision Insurance
403(b) Retirement Savings Plan
HSA & FSA Options
Up to 5 Weeks PTO
Paid Parental Leave & Family Care Support
Life Insurance & Extended Leave Plan
Pet & Car Insurance
100% Paid Tuition + Loan Repayment Assistance
Position Overview The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Location Downtown Orlando
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow-up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
Attend departmental meetings/in-services and participate in process improvement initiatives.
Assume the responsibility for professional growth and development.
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
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Benefits That Start Day One!
Medical, Dental, Vision Insurance
403(b) Retirement Savings Plan
HSA & FSA Options
Up to 5 Weeks PTO
Paid Parental Leave & Family Care Support
Life Insurance & Extended Leave Plan
Pet & Car Insurance
100% Paid Tuition + Loan Repayment Assistance
Position Overview The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Location Downtown Orlando
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibit working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow-up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
Attend departmental meetings/in-services and participate in process improvement initiatives.
Assume the responsibility for professional growth and development.
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
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