Fora Travel
Overview
About Fora: Fora is a modern travel agency, redefining what it means to be a travel advisor. Fora provides a comprehensive, business-in-a-box solution that combines technology, training, a community, and exclusive industry partnerships to empower travel enthusiasts to launch and scale a successful travel advisory business. Our mission is to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling career, offering flexibility, autonomy, and support. Fora combines innovative technology with the human touch to deliver tools for booking, client management, marketing, and collaboration with a community of fellow advisors. Role context: We are hiring a
Senior Manager, Booking Operations
to build, own, and scale the operational backbone of Fora’s supplier and booking platform ecosystem, strengthening reliability and performance of our booking systems and enabling proactive optimization.
Role
You’ll design structured, scalable workflows that connect support, product, partnerships, and suppliers to create clarity, accountability, and consistency in how we detect and resolve issues. This is a high-impact role for someone who thrives in operational complexity and wants to influence how our systems scale. You’ll report to the Director of Product Operations and work closely with the VP of Product, Booking Platform and the Director of Partnerships, with cross-functional collaboration across
product, engineering, support , and
partnerships . Key Responsibilities
Build and own operational workflows across our booking platform and supplier ecosystem — ensuring bookings are reliable, consistent, and scalable. Lead cross-functional initiatives to proactively detect, escalate, and resolve booking and supplier issues before they reach advisors. Define and maintain SLAs for supplier issue response and resolution, and create dashboards that provide clear visibility into platform health. Standardize how we manage supplier data (rates, perks, loyalty programs, contracts) and operationalize supplier updates at scale. Design and implement automations and tooling to reduce manual work, improve speed, and enhance booking accuracy. Serve as a critical point of coordination between support, product, partnerships, and engineering to ensure streamlined communication and resolution. Partner with Support to reduce advisor pain points through upstream defect resolution and systemic process improvements. Requirements
5–10+ years in hotel distribution or adjacent travel technology roles, with hands-on ownership of integrations, booking systems, and channel management. Proven ability to drive complex operations from strategy to execution. Proven experience building and scaling repeatable workflows, SLAs, and dashboards tied to operational performance. Strong root cause analysis and problem-solving skills — capable of identifying systemic issues and creating structured solutions. Deep understanding of supplier/platform data ecosystems (e.g., PMS, CRS, GDS, or similar systems). Excellent cross-functional communicator — persuasive, clear, and able to rally diverse teams around shared operational goals. Demonstrated ability to manage and operationalize external partnerships and vendor relationships. Comfortable leading cross-functional escalations and driving clarity and accountability across multiple stakeholders. Strongly Preferred
Hands-on technical skills (e.g., SQL or automation tools), experience with supplier tooling or travel tech integrations. Compensation
Compensation for this role varies based on experience, with an indicative range of
$120K–$180K
+ equity. Final compensation will depend on the level at which the candidate is hired. Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance Wellhub Memberships 401k plan with company match Commuter Benefits Supplemental Life Insurance Stock Options Location: This role is based in our New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values
We’re forging our own path — Fora drives change within the travel industry and does not merely maintain the status quo. We’re stronger together — community is our cornerstone and collective power helps advisors, partners, and travelers achieve better outcomes. We believe in technology — advancements in AI, platform investments, and data infrastructure transform the work of advisors and partners. We’re here to serve — we prioritize our advisors and empower them to focus on what they do best. We mean business — Fora unlocks opportunities for travel entrepreneurs and delivers high-quality guests at scale for partners and travelers. WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran\'s status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
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About Fora: Fora is a modern travel agency, redefining what it means to be a travel advisor. Fora provides a comprehensive, business-in-a-box solution that combines technology, training, a community, and exclusive industry partnerships to empower travel enthusiasts to launch and scale a successful travel advisory business. Our mission is to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling career, offering flexibility, autonomy, and support. Fora combines innovative technology with the human touch to deliver tools for booking, client management, marketing, and collaboration with a community of fellow advisors. Role context: We are hiring a
Senior Manager, Booking Operations
to build, own, and scale the operational backbone of Fora’s supplier and booking platform ecosystem, strengthening reliability and performance of our booking systems and enabling proactive optimization.
Role
You’ll design structured, scalable workflows that connect support, product, partnerships, and suppliers to create clarity, accountability, and consistency in how we detect and resolve issues. This is a high-impact role for someone who thrives in operational complexity and wants to influence how our systems scale. You’ll report to the Director of Product Operations and work closely with the VP of Product, Booking Platform and the Director of Partnerships, with cross-functional collaboration across
product, engineering, support , and
partnerships . Key Responsibilities
Build and own operational workflows across our booking platform and supplier ecosystem — ensuring bookings are reliable, consistent, and scalable. Lead cross-functional initiatives to proactively detect, escalate, and resolve booking and supplier issues before they reach advisors. Define and maintain SLAs for supplier issue response and resolution, and create dashboards that provide clear visibility into platform health. Standardize how we manage supplier data (rates, perks, loyalty programs, contracts) and operationalize supplier updates at scale. Design and implement automations and tooling to reduce manual work, improve speed, and enhance booking accuracy. Serve as a critical point of coordination between support, product, partnerships, and engineering to ensure streamlined communication and resolution. Partner with Support to reduce advisor pain points through upstream defect resolution and systemic process improvements. Requirements
5–10+ years in hotel distribution or adjacent travel technology roles, with hands-on ownership of integrations, booking systems, and channel management. Proven ability to drive complex operations from strategy to execution. Proven experience building and scaling repeatable workflows, SLAs, and dashboards tied to operational performance. Strong root cause analysis and problem-solving skills — capable of identifying systemic issues and creating structured solutions. Deep understanding of supplier/platform data ecosystems (e.g., PMS, CRS, GDS, or similar systems). Excellent cross-functional communicator — persuasive, clear, and able to rally diverse teams around shared operational goals. Demonstrated ability to manage and operationalize external partnerships and vendor relationships. Comfortable leading cross-functional escalations and driving clarity and accountability across multiple stakeholders. Strongly Preferred
Hands-on technical skills (e.g., SQL or automation tools), experience with supplier tooling or travel tech integrations. Compensation
Compensation for this role varies based on experience, with an indicative range of
$120K–$180K
+ equity. Final compensation will depend on the level at which the candidate is hired. Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance Wellhub Memberships 401k plan with company match Commuter Benefits Supplemental Life Insurance Stock Options Location: This role is based in our New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values
We’re forging our own path — Fora drives change within the travel industry and does not merely maintain the status quo. We’re stronger together — community is our cornerstone and collective power helps advisors, partners, and travelers achieve better outcomes. We believe in technology — advancements in AI, platform investments, and data infrastructure transform the work of advisors and partners. We’re here to serve — we prioritize our advisors and empower them to focus on what they do best. We mean business — Fora unlocks opportunities for travel entrepreneurs and delivers high-quality guests at scale for partners and travelers. WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran\'s status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
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