Michaels Stores
Retail Team Member - Events Coordinator
Michaels Stores, Durham, North Carolina, United States, 27703
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.
Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communicate events with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Adjust plans and events based on client’s feedback and needs.
Create backup or emergency plans to be executed as needed.
Ensure client satisfaction for scheduled events.
Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience: Help customers shop, locate products, and provide them with solutions.
Provide fast and friendly checkout experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on Voice of Customer (VOC) surveys.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production; participate in daily store cleanliness activities.
Qualifications
Energetic and enthusiastic personality with excellent people skills.
Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
Experience working with children and children’s events is preferred.
Excellent written, verbal, and nonverbal communication and listening skills.
Strong organizational, interpersonal, and creative problem-solving skills.
Retail and/or customer service experience is required.
Physical Requirements
Ability to remain standing for long periods; move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled.
Some outdoor work if assigned to retrieve shopping carts or during unloading.
Frame shop contains glass cutter and heat press; nights, weekends, and early mornings may be required.
Reasonable accommodations available on request to perform essential functions.
EEOC: Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as required to participate in the job application or interview process, to perform essential functions, and to enjoy benefits and privileges of employment.
For more information about Michaels: visit Michaels.com. We offer robust benefits for full-time and part-time Team Members, including health insurance, paid time off, discounts, and more.
Diese posting reflects information as of the date posted. Michaels reserves the right to modify duties or terms of employment at any time.
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Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communicate events with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Adjust plans and events based on client’s feedback and needs.
Create backup or emergency plans to be executed as needed.
Ensure client satisfaction for scheduled events.
Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience: Help customers shop, locate products, and provide them with solutions.
Provide fast and friendly checkout experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on Voice of Customer (VOC) surveys.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production; participate in daily store cleanliness activities.
Qualifications
Energetic and enthusiastic personality with excellent people skills.
Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
Experience working with children and children’s events is preferred.
Excellent written, verbal, and nonverbal communication and listening skills.
Strong organizational, interpersonal, and creative problem-solving skills.
Retail and/or customer service experience is required.
Physical Requirements
Ability to remain standing for long periods; move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled.
Some outdoor work if assigned to retrieve shopping carts or during unloading.
Frame shop contains glass cutter and heat press; nights, weekends, and early mornings may be required.
Reasonable accommodations available on request to perform essential functions.
EEOC: Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as required to participate in the job application or interview process, to perform essential functions, and to enjoy benefits and privileges of employment.
For more information about Michaels: visit Michaels.com. We offer robust benefits for full-time and part-time Team Members, including health insurance, paid time off, discounts, and more.
Diese posting reflects information as of the date posted. Michaels reserves the right to modify duties or terms of employment at any time.
#J-18808-Ljbffr