H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next—a multi-year transformation focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. We’ll support you as you grow your knowledge and skills to excel in our environment, serving as a knowledgeable resource on tax topics and products for associates. It would be even better if you also had...
Multi-unit people management experience in the retail, restaurant, banking, or other related industries 2+ years as a Tax Professional
What you'll bring to the team Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates complete work on time with quality standards Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to address performance concerns
Your Expertise Prior experience in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset with resilience Flexibility in work schedule and assignments based on business needs High school diploma / equivalent or higher
Why work for us We invest in our people by supporting their total well-being and offering benefits to meet health, wellbeing, and financial needs Employee Assistance Program with Health Advocate Wellbeing program (BetterYou) to build healthy habits Neurodiversity and caregiver support for you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan Check available benefits at www.blockbenefits.com
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help us work together and create an environment where everyone feels safe to bring their authentic self and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support one another. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Note Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
The information above reflects the current job description for the Team Leader role at H&R Block.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next—a multi-year transformation focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. We’ll support you as you grow your knowledge and skills to excel in our environment, serving as a knowledgeable resource on tax topics and products for associates. It would be even better if you also had...
Multi-unit people management experience in the retail, restaurant, banking, or other related industries 2+ years as a Tax Professional
What you'll bring to the team Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates complete work on time with quality standards Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to address performance concerns
Your Expertise Prior experience in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset with resilience Flexibility in work schedule and assignments based on business needs High school diploma / equivalent or higher
Why work for us We invest in our people by supporting their total well-being and offering benefits to meet health, wellbeing, and financial needs Employee Assistance Program with Health Advocate Wellbeing program (BetterYou) to build healthy habits Neurodiversity and caregiver support for you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan Check available benefits at www.blockbenefits.com
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help us work together and create an environment where everyone feels safe to bring their authentic self and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support one another. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Note Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
The information above reflects the current job description for the Team Leader role at H&R Block.
#J-18808-Ljbffr