H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Location: Fort Knox, KY. This role leads a customer-centric team of associates and accelerates seasonal tax business by managing a single H&R Block tax office. At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on Block Next, a multi-year roadmap for innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership and development of tax office associates; deliver an outstanding client experience and achieve office growth objectives. Lead daily activities to ensure all tax office associates complete work on time with quality standards and aligned to priorities and goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and serve as a knowledgeable resource on tax topics and products for associates. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office associate positions; serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Conduct timely performance reviews and coordinate with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. 2+ years as a Tax Professional (or equivalent) preferred; successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns. Annual continuing education and ability to meet IRS and applicable state requirements; computer proficiency with MS Office. Ability to work independently with minimal supervision; customer-centric mindset; flexible work schedule based on business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate; wellbeing program BetterYou to build healthy habits; neurodiversity and caregiver support; various discounts on everyday items and services. Medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply). Check out all available benefits at blockbenefits.com. Your Experience
Demonstrated ability to work independently with minimal supervision and a customer-centric mindset. Strong communication and team leadership skills; ability to lead daily operations and coach staff. Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . Location: Fort Knox, KY. This role leads a customer-centric team of associates and accelerates seasonal tax business by managing a single H&R Block tax office. At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on Block Next, a multi-year roadmap for innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership and development of tax office associates; deliver an outstanding client experience and achieve office growth objectives. Lead daily activities to ensure all tax office associates complete work on time with quality standards and aligned to priorities and goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and serve as a knowledgeable resource on tax topics and products for associates. Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement. Assist in recruiting and interviewing candidates for tax office associate positions; serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Conduct timely performance reviews and coordinate with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. 2+ years as a Tax Professional (or equivalent) preferred; successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns. Annual continuing education and ability to meet IRS and applicable state requirements; computer proficiency with MS Office. Ability to work independently with minimal supervision; customer-centric mindset; flexible work schedule based on business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate; wellbeing program BetterYou to build healthy habits; neurodiversity and caregiver support; various discounts on everyday items and services. Medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply). Check out all available benefits at blockbenefits.com. Your Experience
Demonstrated ability to work independently with minimal supervision and a customer-centric mindset. Strong communication and team leadership skills; ability to lead daily operations and coach staff. Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr