O'Reilly Auto Parts
Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure telephone is answered according to company policy.
Process all buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, with changes/deviations approved by management, and that team members clock in/out according to company policy.
Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicles parked in a secure designated area.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health / Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option and provide your requested accommodation and position details.
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Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
Ensure telephone is answered according to company policy.
Process all buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, with changes/deviations approved by management, and that team members clock in/out according to company policy.
Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicles parked in a secure designated area.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health / Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option and provide your requested accommodation and position details.
#J-18808-Ljbffr