NAFSA: Association of International Educators
Admissions Operations Specialist
NAFSA: Association of International Educators, Arlington, Texas, United States, 76000
Admissions Operations Specialist
Employer: The University of Texas at Arlington
Location: Arlington, TX
Closing date: Oct 27, 2025
Job Summary The Admissions Operations Specialist serves on the Admissions Operations team as the lead student‑facing resource and provides guidance for students and their families on admissions, financial aid, scholarships, and residency process for the office of Admissions. The position will be cross‑trained to effectively assist students at all levels of admission – undergraduate and graduate, both domestic and international.
Essential Duties and Responsibilities
Provide guidance and support to individuals and constituents seeking information about UTA’s academic programs and degree opportunities at various stages of the admissions cycle, including detailed explanations of admission processes, requirements, and application procedures.
Advise applicants regarding admission criteria for undergraduate and graduate programs.
Provide general information and, when necessary, refer inquiries to other student support offices.
May counsel students on financial aid or housing arrangements, transfer credit, and collaborate/communicate with other departments on campus.
Review application support documents (i.e., transcripts) to provide prospective students and applicants clarity for next steps throughout the prospect‑to‑enrollment life cycle.
Manage day‑to‑day customer service escalations via in‑person, phone, or email.
Liaise with other departments when necessary and follow up on escalated cases.
Assist in managing admissions staff questions, including responding to complex inquiries via email, phone, and face‑to‑face interactions.
Provide answers to inquiries of a complex nature via email, phone calls, and face‑to‑face interactions.
Perform other duties as assigned.
Assist students who have been denied (per the original wording).
Minimum Qualifications
Bachelor’s degree or equivalent mix of education and relevant experience.
Two (2) years of experience in operations, higher education, admissions, or related work.
Intermediate skills in Microsoft Office Suite.
Preferred Qualifications
Master’s degree.
Three (3) years of equivalent work experience.
Slate CRM experience.
Proficient in Microsoft Office Suite.
Work Schedule Monday‑Friday; 8:00am – 5:00pm. Occasionally may require extended office hours until 6:00pm and/or a few Saturdays a year for special events.
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Job Summary The Admissions Operations Specialist serves on the Admissions Operations team as the lead student‑facing resource and provides guidance for students and their families on admissions, financial aid, scholarships, and residency process for the office of Admissions. The position will be cross‑trained to effectively assist students at all levels of admission – undergraduate and graduate, both domestic and international.
Essential Duties and Responsibilities
Provide guidance and support to individuals and constituents seeking information about UTA’s academic programs and degree opportunities at various stages of the admissions cycle, including detailed explanations of admission processes, requirements, and application procedures.
Advise applicants regarding admission criteria for undergraduate and graduate programs.
Provide general information and, when necessary, refer inquiries to other student support offices.
May counsel students on financial aid or housing arrangements, transfer credit, and collaborate/communicate with other departments on campus.
Review application support documents (i.e., transcripts) to provide prospective students and applicants clarity for next steps throughout the prospect‑to‑enrollment life cycle.
Manage day‑to‑day customer service escalations via in‑person, phone, or email.
Liaise with other departments when necessary and follow up on escalated cases.
Assist in managing admissions staff questions, including responding to complex inquiries via email, phone, and face‑to‑face interactions.
Provide answers to inquiries of a complex nature via email, phone calls, and face‑to‑face interactions.
Perform other duties as assigned.
Assist students who have been denied (per the original wording).
Minimum Qualifications
Bachelor’s degree or equivalent mix of education and relevant experience.
Two (2) years of experience in operations, higher education, admissions, or related work.
Intermediate skills in Microsoft Office Suite.
Preferred Qualifications
Master’s degree.
Three (3) years of equivalent work experience.
Slate CRM experience.
Proficient in Microsoft Office Suite.
Work Schedule Monday‑Friday; 8:00am – 5:00pm. Occasionally may require extended office hours until 6:00pm and/or a few Saturdays a year for special events.
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