HexClad Cookware
Join HexClad, a high-growth, consumer cookware brand delivering a hybrid model for the global kitchen. We are seeking an experienced
Operations Manager
to lead the strategy and execution of all U.S. fulfillment and inbound logistics operations. This role owns day-to-day performance across our 3PLs and freight providers to ensure fast, accurate, and cost-effective delivery of every order. You will partner cross-functionally to build scalable infrastructure that supports new product launches, seasonal volume, and future distribution growth. Position details Role:
Operations Manager Type:
Full Time – Exempt Reporting to:
Sr Fulfillment Manager Location:
Hawthorne, CA Compensation:
$125,000.00–$180,000.00 Benefits highlights:
Health (100% employee premium on select plans) with dental and vision, 401(k) with up to 4% match, unlimited time off, and employee perks related to cookware. Overview As our
Operations Manager , you will lead the performance and strategy of our U.S. fulfillment and inbound logistics network. You will manage 3PL and freight relationships and own key KPIs such as OTIF and cost-per-order. You’ll collaborate with planning, CX, and finance to improve service, reduce costs, and scale infrastructure for growth across DTC, wholesale, and retail channels. Responsibilities
Team Leadership & Cross-Functional Alignment:
Lead and develop fulfillment team members, set expectations, coach performance, and support career growth. Serve as the operational point of contact with supply planning, CX, finance, and engineering to align priorities and drive execution. Foster accountability and continuous improvement within the fulfillment function.
Fulfillment Operations & Execution:
Own end-to-end performance of the U.S. fulfillment network across DTC, wholesale, and retail orders. Ensure accurate, on-time, and cost-effective order fulfillment through routing, wave planning, and SOP development. Partner with tech teams to optimize ERP, IMS, and OMS integrations and drive automation.
Inbound Logistics & Inventory Flow:
Manage inbound freight from U.S. ports and domestic vendors to 3PL centers. Align delivery schedules with planning forecasts and warehouse capacity. Optimize LTL/FTL and container freight strategies to improve transit times and reduce cost-per-unit. Ensure ASN accuracy and adherence to 3PL receiving SLAs.
Reporting & Performance Management:
Own core KPIs (OTIF, cost per order, receiving lead time, warehouse utilization, transit performance). Build dashboards and provide leadership with strategic recommendations based on data.
Requirements
5+ years in fulfillment operations, logistics, or supply chain, with at least 2 years in a leadership role.
Strong leadership and team management, with the ability to motivate and drive results.
Excellent organizational and problem-solving skills; data-driven decision-making.
Deep knowledge of 3PL operations, domestic freight, and inbound coordination.
Track record of owning KPIs such as OTIF, cost per order, and fulfillment accuracy.
Comfortable working across ERP, OMS, WMS, and shipping platforms.
Strong communication and cross-functional collaboration skills.
Knowledge of warehouse operations, shipping regulations, and best practices in fulfillment management.
Love of food and cooking — cooking skills or culinary industry experience are a plus.
Eligibility & Culture HexClad offers a collaborative, fast-paced environment with opportunities to contribute to a growing consumer brand. Referrals are encouraged and appreciated.
#J-18808-Ljbffr
Operations Manager
to lead the strategy and execution of all U.S. fulfillment and inbound logistics operations. This role owns day-to-day performance across our 3PLs and freight providers to ensure fast, accurate, and cost-effective delivery of every order. You will partner cross-functionally to build scalable infrastructure that supports new product launches, seasonal volume, and future distribution growth. Position details Role:
Operations Manager Type:
Full Time – Exempt Reporting to:
Sr Fulfillment Manager Location:
Hawthorne, CA Compensation:
$125,000.00–$180,000.00 Benefits highlights:
Health (100% employee premium on select plans) with dental and vision, 401(k) with up to 4% match, unlimited time off, and employee perks related to cookware. Overview As our
Operations Manager , you will lead the performance and strategy of our U.S. fulfillment and inbound logistics network. You will manage 3PL and freight relationships and own key KPIs such as OTIF and cost-per-order. You’ll collaborate with planning, CX, and finance to improve service, reduce costs, and scale infrastructure for growth across DTC, wholesale, and retail channels. Responsibilities
Team Leadership & Cross-Functional Alignment:
Lead and develop fulfillment team members, set expectations, coach performance, and support career growth. Serve as the operational point of contact with supply planning, CX, finance, and engineering to align priorities and drive execution. Foster accountability and continuous improvement within the fulfillment function.
Fulfillment Operations & Execution:
Own end-to-end performance of the U.S. fulfillment network across DTC, wholesale, and retail orders. Ensure accurate, on-time, and cost-effective order fulfillment through routing, wave planning, and SOP development. Partner with tech teams to optimize ERP, IMS, and OMS integrations and drive automation.
Inbound Logistics & Inventory Flow:
Manage inbound freight from U.S. ports and domestic vendors to 3PL centers. Align delivery schedules with planning forecasts and warehouse capacity. Optimize LTL/FTL and container freight strategies to improve transit times and reduce cost-per-unit. Ensure ASN accuracy and adherence to 3PL receiving SLAs.
Reporting & Performance Management:
Own core KPIs (OTIF, cost per order, receiving lead time, warehouse utilization, transit performance). Build dashboards and provide leadership with strategic recommendations based on data.
Requirements
5+ years in fulfillment operations, logistics, or supply chain, with at least 2 years in a leadership role.
Strong leadership and team management, with the ability to motivate and drive results.
Excellent organizational and problem-solving skills; data-driven decision-making.
Deep knowledge of 3PL operations, domestic freight, and inbound coordination.
Track record of owning KPIs such as OTIF, cost per order, and fulfillment accuracy.
Comfortable working across ERP, OMS, WMS, and shipping platforms.
Strong communication and cross-functional collaboration skills.
Knowledge of warehouse operations, shipping regulations, and best practices in fulfillment management.
Love of food and cooking — cooking skills or culinary industry experience are a plus.
Eligibility & Culture HexClad offers a collaborative, fast-paced environment with opportunities to contribute to a growing consumer brand. Referrals are encouraged and appreciated.
#J-18808-Ljbffr