Numerica Credit Union
Join to apply for the
Collector 1
role at
Numerica Credit Union .
We are looking to hire one person for the Collector 1 role in either Spokane, Tri‑Cities, or Wenatchee regions.
Posting closes Tuesday, November 4th. Applications accepted until 5 p.m. on 11/04/2025.
Pay Range
Spokane: $21.54 – $32.32 per hour (N8)
Tri‑Cities or Wenatchee: $22.40 – $33.61 per hour (N8C)
Summary With the goal of enhancing lives, fulfilling dreams, and building communities, this position, under moderate supervision, is primarily responsible for the collection of all early‑stage delinquent accounts. Such accounts include, but are not limited to, consumer loans, credit cards, negative shares, and payday loans. The responsibilities include locating and notifying members of delinquent accounts by mail, email, or telephone to resolve delinquency, in addition to updating and maintaining member files when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Working knowledge of collection procedures, laws, regulations, and disclosure requirements; maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
Contact delinquent borrowers by telephone, email, or mail to encourage prompt repayment and resolution of delinquent accounts; may also contact borrowers in person.
Identify members that are unresponsive, unwilling, or unable to pay and use skip‑trace resources to find additional information when needed; submit recommendations to team lead or management.
Manage a high volume and variety of member accounts assigned daily, work across multiple systems, and field interactions from internal and external members.
Demonstrate high quality and quantity of contacts and results consistently; balance quantity and quality.
Educate members about the advantages of prompt payment and disadvantages of late payment; identify opportunities to recommend products and services.
Accurately record financial status and collection efforts in the appropriate records; maintain professional written communication.
Prioritize and handle workloads independently and within a team setting; meet deadlines and demonstrate urgency.
Develop a basic understanding of delinquency trends and losses.
Understand clerical processes such as bankruptcy, mortgage, and recoveries; know available resources and the role in repossession processes.
Incorporate CARES Principles: Connect, Ask, Resolve, Elevate, Strengthen.
Supervisory Responsibilities This position has no formal, direct supervisory responsibilities but will work with leaders and peers to drive results.
Performance Standards Contribute to the organization’s mission by providing the highest quality of service, treating each person professionally with warmth, courtesy, and respect, and making a personal effort to make members feel valued and important.
Education and Experience
Minimum: High school diploma or GED; plus at least one year of related experience or training, or an equivalent combination of education and experience.
Preferred: Relevant call center or collection experience in a credit union, bank, or other financial institution.
Certificates, Licenses, and Registrations
An NMLS registration is preferred.
A notary license is also preferred.
Skills and Abilities
Significant level of trust and diplomacy, courtesy and tact.
Effective communication verbally and in writing.
Operate general office machines and equipment (email, copier, fax, word processor, PC, printers).
Manage confidential information.
Work effectively in a team environment.
Accept and act on feedback; handle stressful situations and maintain composure.
Well organized; able to lift up to 25 lbs.
Disclaimer The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned based on business need and at management’s request.
Benefits and Perks Learn more about our benefits and perks: https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf
Equal Opportunity Statement Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer. Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter.
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Collector 1
role at
Numerica Credit Union .
We are looking to hire one person for the Collector 1 role in either Spokane, Tri‑Cities, or Wenatchee regions.
Posting closes Tuesday, November 4th. Applications accepted until 5 p.m. on 11/04/2025.
Pay Range
Spokane: $21.54 – $32.32 per hour (N8)
Tri‑Cities or Wenatchee: $22.40 – $33.61 per hour (N8C)
Summary With the goal of enhancing lives, fulfilling dreams, and building communities, this position, under moderate supervision, is primarily responsible for the collection of all early‑stage delinquent accounts. Such accounts include, but are not limited to, consumer loans, credit cards, negative shares, and payday loans. The responsibilities include locating and notifying members of delinquent accounts by mail, email, or telephone to resolve delinquency, in addition to updating and maintaining member files when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Working knowledge of collection procedures, laws, regulations, and disclosure requirements; maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
Contact delinquent borrowers by telephone, email, or mail to encourage prompt repayment and resolution of delinquent accounts; may also contact borrowers in person.
Identify members that are unresponsive, unwilling, or unable to pay and use skip‑trace resources to find additional information when needed; submit recommendations to team lead or management.
Manage a high volume and variety of member accounts assigned daily, work across multiple systems, and field interactions from internal and external members.
Demonstrate high quality and quantity of contacts and results consistently; balance quantity and quality.
Educate members about the advantages of prompt payment and disadvantages of late payment; identify opportunities to recommend products and services.
Accurately record financial status and collection efforts in the appropriate records; maintain professional written communication.
Prioritize and handle workloads independently and within a team setting; meet deadlines and demonstrate urgency.
Develop a basic understanding of delinquency trends and losses.
Understand clerical processes such as bankruptcy, mortgage, and recoveries; know available resources and the role in repossession processes.
Incorporate CARES Principles: Connect, Ask, Resolve, Elevate, Strengthen.
Supervisory Responsibilities This position has no formal, direct supervisory responsibilities but will work with leaders and peers to drive results.
Performance Standards Contribute to the organization’s mission by providing the highest quality of service, treating each person professionally with warmth, courtesy, and respect, and making a personal effort to make members feel valued and important.
Education and Experience
Minimum: High school diploma or GED; plus at least one year of related experience or training, or an equivalent combination of education and experience.
Preferred: Relevant call center or collection experience in a credit union, bank, or other financial institution.
Certificates, Licenses, and Registrations
An NMLS registration is preferred.
A notary license is also preferred.
Skills and Abilities
Significant level of trust and diplomacy, courtesy and tact.
Effective communication verbally and in writing.
Operate general office machines and equipment (email, copier, fax, word processor, PC, printers).
Manage confidential information.
Work effectively in a team environment.
Accept and act on feedback; handle stressful situations and maintain composure.
Well organized; able to lift up to 25 lbs.
Disclaimer The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned based on business need and at management’s request.
Benefits and Perks Learn more about our benefits and perks: https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf
Equal Opportunity Statement Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer. Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter.
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