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Homecourthospitality

Front Desk Clerk

Homecourthospitality, Raleigh, North Carolina, United States

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Description

We are looking for a motivated and customer-service oriented

Front Desk Clerk

to join our organization. As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!

Job Responsibilities

Greet visitors and provide them with superior customer service

Answer incoming calls and take messages

Maintain a neat and organized front desk area

Schedule appointments for customers

Collect payments from customers

Issue visitor passes and maintain visitor log

Update customer information in the system

Assist in answering customers’ inquiries

Provide general administrative and clerical support

Monitor office supplies and order new items

Ensure compliance with all applicable regulations and laws

Assist with other duties as assigned

Requirements

Provide excellent customer service to all guests

Greet guests in a friendly and professional manner

Register guests and assign rooms

Answer inquiries regarding hotel services and registration procedures

Handle cash, credit, or debit card transactions with accuracy

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Ensure the accuracy of guest bills and provide customer service during check-out

Perform other duties as assigned

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