Mecklenburg County
Social Worker I - Partnership Services
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Social Worker 1 -
Partnership Services Economic Services Division - The Department of Community Resources “Follow Your Calling, Find Your Career” Please apply:
8/6/2025 Salary Range:
$50,108.93 - $62,636.16. This is an exempt (salaried) position.Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs. Position Specific Summary This role may call for rotational support between theCatherine M. Wilson
, Valarie C Woodard, and Ella B. Scarborough Community Resource Centers within the Department of Community Resources. Partnership Services assist individuals and families by providing a continuum of resources and programs to address emergent needs, through collaboration and developed relationships.
The selected candidate willprovide community-based crisis intervention services to individuals and families by gathering information from clients, family, landlords, utility companies, doctors, pharmacies, vendors and other available resources in aiding the customer’s specific needs.
Position Summary Provides community-based crisis intervention services to individuals and families by gathering information from clients, family, landlords, utility companies, doctors, pharmacies, vendors and other available resources in determining the individuals' specific problems and assisting in developing an action plan and/or mutual responsibility agreement. This is the first level of professional social work.
Essential Functions • Assess needs of individuals and families • Interview clients, obtains family, social, and medical information • Determine clients' eligibility for financial assistance and if referrals are appropriate • Provide counseling and services in both individual and group settings • Discuss goals, expected outcomes and means with which to meet goals and expected outcomes •Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply. •Determine clients' eligibility for financial assistance. • Assist clients in the completion of required paperwork for items that may determine programeligibility, referrals, or provide job assistance, such as job applications • Manage records and maintains history records and prepare reports of services provided • Refer clients to community resources for services and coordinates benefits and referrals to other agencies • Help clients work with government agencies to apply for and receive benefits • Manage records and documentation of services provided and participate in team case conferences • Act as a liaison with other staff with referrals and transitioning of clients •May be required to staff shelters in the event of a disaster • Research and refer clients to community resources, such as food stamps, Medicaid,SOAR, NC Works, Good Fellows, Good Friends, Community Support Services, RISE, YFS, APS, Just1 Call, Community Links, Veterans Services, Crisis Assistance Ministry, Charlotte Family Housing, Matthew Help Center, Pineville Neighbors, etc. • Advocate for and help clients get resources that would improve their well-being. • Follow up with clients to ensure that their situations have improved. • Evaluate services provided to ensure that they are effective. Minimum Qualifications Experience: Bachelors of Social Work from an accredited school of social work and one year of social work experience; or a bachelor's degree in a related field with 15 hours of social work/counseling courses and two years of social work experience; or Master's degree from an accredited school of social work; or a master's degree in a related field with one year of social work experience. Education: Please see experience. Combination of relevant education and relevant experience accepted?: No Licenses and Certifications •Requires a valid North Carolina or South Carolina Driver's License •Requires County Driving Privileges Knowledge, Skills and Abilities Knowledge of •General social work principles and available resources •Social services procedures, practices and methods •Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare •Case management methods and techniques •Services offered by the county and other local public and private community based service agencies Skills •Prioritizing work •Managing and executing multiple tasks •Maintaining various confidential records •Evaluating records to ensure accreditation standards are met •Using computers and related software applications •Exercising judgment and discretion Abilities •Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures •Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty •Building Partnerships: Identifying opportunities and taking action to build strategic relationships •Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization •Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed •Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided •Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs •Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences •Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance •Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriateinterpersonal styles and methods to reduce tension or conflict between two or more people •Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Computer Skills •Proficient in applicable computer programs Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Partnership Services Economic Services Division - The Department of Community Resources “Follow Your Calling, Find Your Career” Please apply:
8/6/2025 Salary Range:
$50,108.93 - $62,636.16. This is an exempt (salaried) position.Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs. Position Specific Summary This role may call for rotational support between theCatherine M. Wilson
, Valarie C Woodard, and Ella B. Scarborough Community Resource Centers within the Department of Community Resources. Partnership Services assist individuals and families by providing a continuum of resources and programs to address emergent needs, through collaboration and developed relationships.
The selected candidate willprovide community-based crisis intervention services to individuals and families by gathering information from clients, family, landlords, utility companies, doctors, pharmacies, vendors and other available resources in aiding the customer’s specific needs.
Position Summary Provides community-based crisis intervention services to individuals and families by gathering information from clients, family, landlords, utility companies, doctors, pharmacies, vendors and other available resources in determining the individuals' specific problems and assisting in developing an action plan and/or mutual responsibility agreement. This is the first level of professional social work.
Essential Functions • Assess needs of individuals and families • Interview clients, obtains family, social, and medical information • Determine clients' eligibility for financial assistance and if referrals are appropriate • Provide counseling and services in both individual and group settings • Discuss goals, expected outcomes and means with which to meet goals and expected outcomes •Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply. •Determine clients' eligibility for financial assistance. • Assist clients in the completion of required paperwork for items that may determine programeligibility, referrals, or provide job assistance, such as job applications • Manage records and maintains history records and prepare reports of services provided • Refer clients to community resources for services and coordinates benefits and referrals to other agencies • Help clients work with government agencies to apply for and receive benefits • Manage records and documentation of services provided and participate in team case conferences • Act as a liaison with other staff with referrals and transitioning of clients •May be required to staff shelters in the event of a disaster • Research and refer clients to community resources, such as food stamps, Medicaid,SOAR, NC Works, Good Fellows, Good Friends, Community Support Services, RISE, YFS, APS, Just1 Call, Community Links, Veterans Services, Crisis Assistance Ministry, Charlotte Family Housing, Matthew Help Center, Pineville Neighbors, etc. • Advocate for and help clients get resources that would improve their well-being. • Follow up with clients to ensure that their situations have improved. • Evaluate services provided to ensure that they are effective. Minimum Qualifications Experience: Bachelors of Social Work from an accredited school of social work and one year of social work experience; or a bachelor's degree in a related field with 15 hours of social work/counseling courses and two years of social work experience; or Master's degree from an accredited school of social work; or a master's degree in a related field with one year of social work experience. Education: Please see experience. Combination of relevant education and relevant experience accepted?: No Licenses and Certifications •Requires a valid North Carolina or South Carolina Driver's License •Requires County Driving Privileges Knowledge, Skills and Abilities Knowledge of •General social work principles and available resources •Social services procedures, practices and methods •Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare •Case management methods and techniques •Services offered by the county and other local public and private community based service agencies Skills •Prioritizing work •Managing and executing multiple tasks •Maintaining various confidential records •Evaluating records to ensure accreditation standards are met •Using computers and related software applications •Exercising judgment and discretion Abilities •Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures •Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty •Building Partnerships: Identifying opportunities and taking action to build strategic relationships •Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization •Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed •Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided •Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs •Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences •Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance •Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriateinterpersonal styles and methods to reduce tension or conflict between two or more people •Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Computer Skills •Proficient in applicable computer programs Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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