New York State Department of Taxation and Finance
Office Assistant 2 Keyboarding (NY HELPS)
New York State Department of Taxation and Finance, Albany, New York, United States
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Office Assistant 2 Keyboarding (NY HELPS)
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New York State Department of Taxation and Finance Overview
New York State Department of Taxation and Finance is hiring for the Office Assistant 2 Keyboarding (NY HELPS) role. This position is located in Albany, NY. Work hours and telecommuting are to be discussed at the interview. Base pay range
$42,641.00/yr - $52,413.00/yr This pay range is provided by the New York State Department of Taxation and Finance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Minimum Qualifications
Non-Competitive Minimum Qualifications: One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems Competitive Minimum Qualifications One year of permanent competitive or 55b/c service as an Office Assistant 1 Keyboarding ; OR Candidates must be current NYS employees eligible for a transfer in accordance with Civil Service Laws, Rules, and Regulations ; OR Reachable on the appropriate Civil Service Eligible List for this title and location ; OR If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response. Duties Description
The incumbent must be able to perform the following essential functions: Assist in the assignment, scheduling, and monitoring of work for clerical staff; Train, supervise, and evaluate a team of Office Assistant 1s and/or Tax Information Aides (TIAs); Create performance standards and evaluations for subordinates; Administer counseling or disciplinary action, if required, for subordinates; Manipulate an alphanumeric keyboard to use a variety of software, word processing, spreadsheet, and database applications to enter information, make inquiries and changes; Navigate various PC applications to access and interpret information, update records, prepare reports and forms, research and enter data pertaining to taxpayer records; Communicate effectively, both verbally and in writing, to handle inquiries and provide information to the public and Department personnel; Type, proofread and edit from handwritten and printed material, memoranda, correspondence and reports and will need accurate spelling, grammar and punctuation usage; Create, organize and maintain office files; Prepare and type various department forms to complete print and mail request transactions; Receive, open, and distribute incoming mail; Review correspondence and other documents for completeness and content; Respond to inquiries in a timely and professional manner; Operate office equipment such as printers, photocopiers, and fax machines; Collaborate constructively with other staff to identify problem areas and resolve issues; Perform other related office support duties; Perform tasks accurately within the prescribed timeframes; Complete mandatory employee and/or supervisory training; Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; Adhere to the Department\'s time and attendance rules and regulations. Additional Comments
Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY. New York State is an equal opportunity employer. It is the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
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Office Assistant 2 Keyboarding (NY HELPS)
role at
New York State Department of Taxation and Finance Overview
New York State Department of Taxation and Finance is hiring for the Office Assistant 2 Keyboarding (NY HELPS) role. This position is located in Albany, NY. Work hours and telecommuting are to be discussed at the interview. Base pay range
$42,641.00/yr - $52,413.00/yr This pay range is provided by the New York State Department of Taxation and Finance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Minimum Qualifications
Non-Competitive Minimum Qualifications: One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems Competitive Minimum Qualifications One year of permanent competitive or 55b/c service as an Office Assistant 1 Keyboarding ; OR Candidates must be current NYS employees eligible for a transfer in accordance with Civil Service Laws, Rules, and Regulations ; OR Reachable on the appropriate Civil Service Eligible List for this title and location ; OR If eligible via 55 b/c please provide a copy of your active letter of eligibility with your response. Duties Description
The incumbent must be able to perform the following essential functions: Assist in the assignment, scheduling, and monitoring of work for clerical staff; Train, supervise, and evaluate a team of Office Assistant 1s and/or Tax Information Aides (TIAs); Create performance standards and evaluations for subordinates; Administer counseling or disciplinary action, if required, for subordinates; Manipulate an alphanumeric keyboard to use a variety of software, word processing, spreadsheet, and database applications to enter information, make inquiries and changes; Navigate various PC applications to access and interpret information, update records, prepare reports and forms, research and enter data pertaining to taxpayer records; Communicate effectively, both verbally and in writing, to handle inquiries and provide information to the public and Department personnel; Type, proofread and edit from handwritten and printed material, memoranda, correspondence and reports and will need accurate spelling, grammar and punctuation usage; Create, organize and maintain office files; Prepare and type various department forms to complete print and mail request transactions; Receive, open, and distribute incoming mail; Review correspondence and other documents for completeness and content; Respond to inquiries in a timely and professional manner; Operate office equipment such as printers, photocopiers, and fax machines; Collaborate constructively with other staff to identify problem areas and resolve issues; Perform other related office support duties; Perform tasks accurately within the prescribed timeframes; Complete mandatory employee and/or supervisory training; Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; Adhere to the Department\'s time and attendance rules and regulations. Additional Comments
Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY. New York State is an equal opportunity employer. It is the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
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