Aspire Fertility Austin
Overview
Join to apply for the
Front Desk / Scheduler
role at
Aspire Fertility Austin . Our
Front Desk / Scheduler
will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. This role works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours : Monday - Friday 7 a.m. - 4 p.m. with occasional weekends and holidays. We are offering a $1000 sign on bonus with this role!
Job Duties
Patient Communication & Support
Answer and direct incoming calls; assist patients as needed.
Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
Schedule, confirm, and follow up on patient appointments and physician referrals.
Administrative & Recordkeeping
Compile, update, and maintain medical charts, reports, and correspondence.
Conduct patient interviews to complete insurance, privacy, and intake forms.
Insurance & Payment Processing
Verify insurance coverage; collect co-pays and ensure proper documentation.
Familiarity with PracticeEdge or eIVF systems is a plus.
Coordination & Workflow Management
Facilitate smooth communication between the lab, physicians, and clinical staff.
Maintain adherence to patient care standards and HIPAA privacy regulations.
Education/Experience
High School Diploma or equivalent required; Bachelor's degree preferred
At least one year of administrative medical office experience strongly preferred
Experience with Electronic Medical Record (EMR) system strongly preferred
Why You\'ll Love Working Here – Our Amazing Benefits
Comprehensive Health Coverage:
Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low-cost employee-only healthcare coverage option is also available.
Family Building Support:
Fertility benefits, adoption assistance, and surrogacy support.
Paid Parental Leave:
Generous maternity, paternity, and partner leave.
Plenty of Paid Time Off:
18 days of PTO annually and 11 paid holidays, including one floating holiday.
Retirement Ready:
401(k) plan with a company match and full vesting after 2 years.
Lifestyle Spending Account:
Company-funded account to reimburse well-being expenses.
Health Savings Account (HSA):
Employer contributions to your HSA with every paycheck (where eligible).
Rewards for Connections:
Employee Referral Program.
Growth Opportunities:
Continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription:
Free Calm Health app subscription.
Emotional & Work-Life Support:
Employee Assistance Program (EAP) with SupportLinc.
Extra Peace of Mind:
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Medical Practices
#J-18808-Ljbffr
Join to apply for the
Front Desk / Scheduler
role at
Aspire Fertility Austin . Our
Front Desk / Scheduler
will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. This role works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours : Monday - Friday 7 a.m. - 4 p.m. with occasional weekends and holidays. We are offering a $1000 sign on bonus with this role!
Job Duties
Patient Communication & Support
Answer and direct incoming calls; assist patients as needed.
Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
Schedule, confirm, and follow up on patient appointments and physician referrals.
Administrative & Recordkeeping
Compile, update, and maintain medical charts, reports, and correspondence.
Conduct patient interviews to complete insurance, privacy, and intake forms.
Insurance & Payment Processing
Verify insurance coverage; collect co-pays and ensure proper documentation.
Familiarity with PracticeEdge or eIVF systems is a plus.
Coordination & Workflow Management
Facilitate smooth communication between the lab, physicians, and clinical staff.
Maintain adherence to patient care standards and HIPAA privacy regulations.
Education/Experience
High School Diploma or equivalent required; Bachelor's degree preferred
At least one year of administrative medical office experience strongly preferred
Experience with Electronic Medical Record (EMR) system strongly preferred
Why You\'ll Love Working Here – Our Amazing Benefits
Comprehensive Health Coverage:
Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low-cost employee-only healthcare coverage option is also available.
Family Building Support:
Fertility benefits, adoption assistance, and surrogacy support.
Paid Parental Leave:
Generous maternity, paternity, and partner leave.
Plenty of Paid Time Off:
18 days of PTO annually and 11 paid holidays, including one floating holiday.
Retirement Ready:
401(k) plan with a company match and full vesting after 2 years.
Lifestyle Spending Account:
Company-funded account to reimburse well-being expenses.
Health Savings Account (HSA):
Employer contributions to your HSA with every paycheck (where eligible).
Rewards for Connections:
Employee Referral Program.
Growth Opportunities:
Continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription:
Free Calm Health app subscription.
Emotional & Work-Life Support:
Employee Assistance Program (EAP) with SupportLinc.
Extra Peace of Mind:
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Medical Practices
#J-18808-Ljbffr