Aspire Fertility Austin
Medical Call Center Representative
Aspire Fertility Austin, Tomball, Texas, United States, 77735
Overview
Medical Call Center Representative role at Aspire Fertility Austin. The Call Center Rep is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email, with a focus on delivering the best possible patient experience. This position handles all established patient incoming calls, scheduling, and phone triage. Hours
Hours: 7:45am - 5:00pm, Monday - Friday Responsibilities
Provide excellent service via inbound/outbound calls, emails, and chat. Document all patient interactions in the Electronic Medical Records (EMR) system daily. Monitor and respond to voicemails and emails within a 2-hour window. Assess caller needs to provide appropriate referrals or information with empathy. Manage high call volume efficiently, ensuring timely responses. Adhere to department scheduling and availability guidelines. Collect and update patient demographics and insurance details. Communicate regularly with facility staff, including physicians and clinical teams. Support multiple facilities and providers through cross-training. Education/Experience
High School Diploma is required Two years MEDICAL administrative or call center experience required. EMR experience preferred Bilingual Spanish a plus! Why You'll Love Working Here
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. A low-cost or FREE employee-only healthcare coverage option is available. Family Building Support: Fertility benefits, adoption assistance, and surrogacy support. Paid Parental Leave: Generous maternity, paternity, and partner leave. Paid Time Off: 18 days of PTO annually and 11 paid holidays, including a floating holiday. Retirement Ready: 401(k) with company match and full vesting after 2 years. Lifestyle Spending Account: Reimburse expenses that support well-being. Health Savings Account (HSA): Employer contributions with every paycheck (where eligible). Rewards for Connections: Employee Referral Program. Growth Opportunities: Continuing education reimbursement and dedicated time for professional development. Premium Calm Health Subscription: Free Calm Health app subscription. Emotional & Work-Life Support: Access to EAP and SupportLinc. Extra Peace of Mind: Optional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
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Medical Call Center Representative role at Aspire Fertility Austin. The Call Center Rep is responsible for providing positive and proactive communications with existing and prospective patients via inbound and outbound telephone calls and email, with a focus on delivering the best possible patient experience. This position handles all established patient incoming calls, scheduling, and phone triage. Hours
Hours: 7:45am - 5:00pm, Monday - Friday Responsibilities
Provide excellent service via inbound/outbound calls, emails, and chat. Document all patient interactions in the Electronic Medical Records (EMR) system daily. Monitor and respond to voicemails and emails within a 2-hour window. Assess caller needs to provide appropriate referrals or information with empathy. Manage high call volume efficiently, ensuring timely responses. Adhere to department scheduling and availability guidelines. Collect and update patient demographics and insurance details. Communicate regularly with facility staff, including physicians and clinical teams. Support multiple facilities and providers through cross-training. Education/Experience
High School Diploma is required Two years MEDICAL administrative or call center experience required. EMR experience preferred Bilingual Spanish a plus! Why You'll Love Working Here
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. A low-cost or FREE employee-only healthcare coverage option is available. Family Building Support: Fertility benefits, adoption assistance, and surrogacy support. Paid Parental Leave: Generous maternity, paternity, and partner leave. Paid Time Off: 18 days of PTO annually and 11 paid holidays, including a floating holiday. Retirement Ready: 401(k) with company match and full vesting after 2 years. Lifestyle Spending Account: Reimburse expenses that support well-being. Health Savings Account (HSA): Employer contributions with every paycheck (where eligible). Rewards for Connections: Employee Referral Program. Growth Opportunities: Continuing education reimbursement and dedicated time for professional development. Premium Calm Health Subscription: Free Calm Health app subscription. Emotional & Work-Life Support: Access to EAP and SupportLinc. Extra Peace of Mind: Optional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
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