Johnson RV
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Service Advisor
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Johnson RV . Description Service Advisor with dealership experience If you are a natural people-pleaser and a good listener who also loves the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It’s more than just a Service Advisor; we need an outstanding communicator with a positive attitude, a strong work ethic, and a sense of ownership of the customer experience. The successful candidate will be comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position involves managing a volume of workflow, multitasking, and shifting priorities as needed. Responsibilities Greet service department customers promptly and courteously Listen to each customer and clearly articulate needs to technicians Provide accurate estimates of repair and maintenance costs Follow up on repair status and inform customers efficiently Work with manufacturers and file claims timely Notify customers when RV/trailer is ready for pickup Review and explain repairs and costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of issues or potential problems Maintain Customer Satisfaction Index (CSI) scores according to dealership standards Requirements High school diploma or equivalent Prior service advisor experience is a plus Experience with warranty claims submission is a plus Dispatching and customer service experience is a plus Proven ability to achieve profitability and growth Ability to set and meet goals Attention to detail and problem-solving skills Team-oriented attitude Excellent interpersonal and communication skills, both written and verbal Results-driven and self-motivated Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Automotive
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Service Advisor
role at
Johnson RV . Description Service Advisor with dealership experience If you are a natural people-pleaser and a good listener who also loves the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It’s more than just a Service Advisor; we need an outstanding communicator with a positive attitude, a strong work ethic, and a sense of ownership of the customer experience. The successful candidate will be comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position involves managing a volume of workflow, multitasking, and shifting priorities as needed. Responsibilities Greet service department customers promptly and courteously Listen to each customer and clearly articulate needs to technicians Provide accurate estimates of repair and maintenance costs Follow up on repair status and inform customers efficiently Work with manufacturers and file claims timely Notify customers when RV/trailer is ready for pickup Review and explain repairs and costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of issues or potential problems Maintain Customer Satisfaction Index (CSI) scores according to dealership standards Requirements High school diploma or equivalent Prior service advisor experience is a plus Experience with warranty claims submission is a plus Dispatching and customer service experience is a plus Proven ability to achieve profitability and growth Ability to set and meet goals Attention to detail and problem-solving skills Team-oriented attitude Excellent interpersonal and communication skills, both written and verbal Results-driven and self-motivated Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Automotive
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