Encore Boston Harbor
Assistant Manager- Stewarding (Overnight)
Encore Boston Harbor, Everett, Massachusetts, us, 02149
Company Description
Encore Boston Harbor features 210,000 square‑feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square‑feet of ballroom and meeting spaces. The grounds feature a six‑acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single‑phase development in the history of the Commonwealth of Massachusetts. Job Description
Salary Pay:
$65,000.00–$70,000.00 The Encore Boston Harbor Assistant Manager – Stewarding
reports to the Assistant Executive Steward and is responsible for managing staff and conducting daily inspections of all food & beverage areas to ensure compliance with federal, state, and local health and fire code regulations and overall kitchen cleanliness. This position supervises the maintenance of kitchen areas and kitchen equipment and maintains inventory and supplies necessary to support stewarding staff. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. Job Responsibilities
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Manages short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Manages the performance of team members under his/her area of responsibility. Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property‑wide are enforced. Ensures department delivers and maintains a maximum level of property‑wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property‑wide communication. Runs daily pre‑shift meetings with stewarding team members. Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations. Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the host and surrounding communities as an ambassador of the Encore brand. Manages the cleanliness and maintenance of all kitchen equipment and areas. Ensures all food & beverage outlets are compliant with health and safety standards. Responsible for positive working relationships with the health department and adheres to all safety and sanitation regulations. Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements. Notifies Assistant Executive Steward of any tasks not completed on assigned time frame. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job‑related duties as assigned. Job Requirements
Age, Gaming and Certifications: • 18 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• ServSafe or equivalent certification preferred. Education and/or Experience: • High school degree or equivalent required.
• Minimum 3 years of stewarding experience required, 1 year in a leadership role preferred.
• Requires strong computer skills and proficiency in Microsoft Office.
• Candidate must have experience with planning and project management.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Knowledge of union as well as non‑union working environments preferred.
• Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines. Language Skills: • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required, second language a plus.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one‑on‑one and group situations. Mathematical Skills & Reasoning Ability: • Ability to compute basic mathematical calculations.
• Ability to decipher various reports and create reports upon request. Physical Demands: • Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Requires moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The noise level in the work environment is typically moderate. When on the kitchen floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. The unpredictable nature of the hospitality/entertainment industry requires team members to work varying schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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Encore Boston Harbor features 210,000 square‑feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square‑feet of ballroom and meeting spaces. The grounds feature a six‑acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single‑phase development in the history of the Commonwealth of Massachusetts. Job Description
Salary Pay:
$65,000.00–$70,000.00 The Encore Boston Harbor Assistant Manager – Stewarding
reports to the Assistant Executive Steward and is responsible for managing staff and conducting daily inspections of all food & beverage areas to ensure compliance with federal, state, and local health and fire code regulations and overall kitchen cleanliness. This position supervises the maintenance of kitchen areas and kitchen equipment and maintains inventory and supplies necessary to support stewarding staff. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. Job Responsibilities
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Manages short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Manages the performance of team members under his/her area of responsibility. Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property‑wide are enforced. Ensures department delivers and maintains a maximum level of property‑wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property‑wide communication. Runs daily pre‑shift meetings with stewarding team members. Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment. Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations. Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the host and surrounding communities as an ambassador of the Encore brand. Manages the cleanliness and maintenance of all kitchen equipment and areas. Ensures all food & beverage outlets are compliant with health and safety standards. Responsible for positive working relationships with the health department and adheres to all safety and sanitation regulations. Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements. Notifies Assistant Executive Steward of any tasks not completed on assigned time frame. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job‑related duties as assigned. Job Requirements
Age, Gaming and Certifications: • 18 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• ServSafe or equivalent certification preferred. Education and/or Experience: • High school degree or equivalent required.
• Minimum 3 years of stewarding experience required, 1 year in a leadership role preferred.
• Requires strong computer skills and proficiency in Microsoft Office.
• Candidate must have experience with planning and project management.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Knowledge of union as well as non‑union working environments preferred.
• Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines. Language Skills: • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required, second language a plus.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one‑on‑one and group situations. Mathematical Skills & Reasoning Ability: • Ability to compute basic mathematical calculations.
• Ability to decipher various reports and create reports upon request. Physical Demands: • Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Requires moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The noise level in the work environment is typically moderate. When on the kitchen floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. The unpredictable nature of the hospitality/entertainment industry requires team members to work varying schedules to reflect the business needs of the property. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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