University of Miami Miller School of Medicine
Customer Service Representative 3 Full Time Bascom Palmer Eye Institute Miami, F
University of Miami Miller School of Medicine, Miami, Florida, us, 33222
Overview
Customer Service Representative 3 (Full Time) at Bascom Palmer Eye Institute, University of Miami, Miami, FL. The position receives, reviews, and addresses inquiries, complaints, requests for information and/or service, and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This role may guide lower-level customer service staff and handle more complex or unusual problems. Responsibilities
Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints. Researches inquiries to address issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed. Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications
Education High School Diploma or equivalent Experience Minimum 3 years of relevant experience Knowledge, Skills And Attitudes Ability to communicate effectively in both oral and written form; ability to recognize, analyze and solve a variety of problems; ability to process and handle confidential information with discretion; ability to work evenings, nights, and weekends as necessary; proficiency in computer software (i.e., Microsoft Office). The University of Miami offers competitive salaries and a comprehensive benefits package. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
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Customer Service Representative 3 (Full Time) at Bascom Palmer Eye Institute, University of Miami, Miami, FL. The position receives, reviews, and addresses inquiries, complaints, requests for information and/or service, and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This role may guide lower-level customer service staff and handle more complex or unusual problems. Responsibilities
Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints. Researches inquiries to address issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed. Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications
Education High School Diploma or equivalent Experience Minimum 3 years of relevant experience Knowledge, Skills And Attitudes Ability to communicate effectively in both oral and written form; ability to recognize, analyze and solve a variety of problems; ability to process and handle confidential information with discretion; ability to work evenings, nights, and weekends as necessary; proficiency in computer software (i.e., Microsoft Office). The University of Miami offers competitive salaries and a comprehensive benefits package. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
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