H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to Block Next, a long-term strategy focused on innovation, client experience, and sustainable growth. Our door is always open if you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play. A Typical Day: As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of tax office associates and manage a single H&R Block tax office. Deliver an outstanding client experience and achieve office growth objectives. Lead daily activities to ensure work is completed on time with attention to quality standards and priorities. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement. Assist in recruiting and interviewing candidates for tax office positions and serve as the point of contact for escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Qualifications
Prior experience in a customer service, shift lead, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset with a passionate, determined and resilient attitude. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply). Benefits information at www.blockbenefits.com. The Community You Will Join
We are committed to building a connected culture where trust, care, and connections help us work together. You will be part of an environment where you can bring your authentic self and belong as part of a larger team. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Topeka, KS and Lawrence, KS locations listed with salary ranges and posting dates. Referrals increase your chances of interviewing at H&R Block by 2x.
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Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to Block Next, a long-term strategy focused on innovation, client experience, and sustainable growth. Our door is always open if you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play. A Typical Day: As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of tax office associates and manage a single H&R Block tax office. Deliver an outstanding client experience and achieve office growth objectives. Lead daily activities to ensure work is completed on time with attention to quality standards and priorities. Train and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement. Assist in recruiting and interviewing candidates for tax office positions and serve as the point of contact for escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Qualifications
Prior experience in a customer service, shift lead, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset with a passionate, determined and resilient attitude. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program (BetterYou) to help build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply). Benefits information at www.blockbenefits.com. The Community You Will Join
We are committed to building a connected culture where trust, care, and connections help us work together. You will be part of an environment where you can bring your authentic self and belong as part of a larger team. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Topeka, KS and Lawrence, KS locations listed with salary ranges and posting dates. Referrals increase your chances of interviewing at H&R Block by 2x.
#J-18808-Ljbffr