H&R Block
Overview
Join to apply for the Team Leader role at H&R Block. In this role, you’ll lead a customer‑centric team and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll be the front‑line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience and achieving growth objectives. H&R Block is committed to a connected culture where everyone belongs. We are an equal opportunity employer and celebrate diversity in the workplace. This is a full‑time position.
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving all office-related growth objectives.
Lead daily activities to ensure all tax office associates complete work on time with attention to quality standards, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
Qualifications
Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
2+ years as a Tax Professional.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if you are preparing tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements; computer proficiency with MS Office; ability to work independently; customer-centric mindset.
Able to work a flexible schedule and adapt to business needs.
High school diploma or equivalent, or higher.
Notes Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Benefits
Wellbeing program BetterYou to help you build healthy habits; neurodiversity and caregiver support; various discounts on everyday items and services.
Medical coverage, 401k retirement savings plan and Employee Stock Purchase Plan (eligibility requirements apply). Check www.blockbenefits.com for full details.
The Community You Will Join H&R Block remains committed to building a connected culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are recognized on Best Companies lists and encourage colleagues to help each other grow and support one another.
#J-18808-Ljbffr
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving all office-related growth objectives.
Lead daily activities to ensure all tax office associates complete work on time with attention to quality standards, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
Qualifications
Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
2+ years as a Tax Professional.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if you are preparing tax returns).
Annual continuing education and ability to meet IRS and applicable state requirements; computer proficiency with MS Office; ability to work independently; customer-centric mindset.
Able to work a flexible schedule and adapt to business needs.
High school diploma or equivalent, or higher.
Notes Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Benefits
Wellbeing program BetterYou to help you build healthy habits; neurodiversity and caregiver support; various discounts on everyday items and services.
Medical coverage, 401k retirement savings plan and Employee Stock Purchase Plan (eligibility requirements apply). Check www.blockbenefits.com for full details.
The Community You Will Join H&R Block remains committed to building a connected culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are recognized on Best Companies lists and encourage colleagues to help each other grow and support one another.
#J-18808-Ljbffr