Community Healthcare Network
Community Healthcare Network is seeking a
Full-Time
Call Center Specialist
who will be responsible for clear communication with callers and provide assistance that produces customer satisfaction. Responsibilities
Answers all incoming telephone calls in a professional manner at all times. Ensures that all calls are handled in an expedited, efficient, accurate and courteous manner. Uses professional language and grammar, avoiding slang and lingo. Maintains an upbeat tone of voice when responding to customers throughout the entire call. Schedules appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. Provides basic information regarding CHN Health Centers, directions and all available services. Assesses, troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed. Confirms the purpose of the call, paraphrases and asks pertinent questions to ensure they are addressing the concern. Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer. Performs other related duties as assigned. Qualifications
High School diploma or equivalent. Minimum two (2) years of related healthcare experience. Bilingual Spanish is preferred. Seniority Level
Entry level Employment Type
Full-time Job Function
Other Location & Salary
Queens, NY $60,480.00-$96,720.00 2 days ago Get notified about new Call Center Specialist jobs in
New York, NY .
#J-18808-Ljbffr
Full-Time
Call Center Specialist
who will be responsible for clear communication with callers and provide assistance that produces customer satisfaction. Responsibilities
Answers all incoming telephone calls in a professional manner at all times. Ensures that all calls are handled in an expedited, efficient, accurate and courteous manner. Uses professional language and grammar, avoiding slang and lingo. Maintains an upbeat tone of voice when responding to customers throughout the entire call. Schedules appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. Provides basic information regarding CHN Health Centers, directions and all available services. Assesses, troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed. Confirms the purpose of the call, paraphrases and asks pertinent questions to ensure they are addressing the concern. Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer. Performs other related duties as assigned. Qualifications
High School diploma or equivalent. Minimum two (2) years of related healthcare experience. Bilingual Spanish is preferred. Seniority Level
Entry level Employment Type
Full-time Job Function
Other Location & Salary
Queens, NY $60,480.00-$96,720.00 2 days ago Get notified about new Call Center Specialist jobs in
New York, NY .
#J-18808-Ljbffr