Hilton
Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando Airport
Hilton, Florida, New York, United States
Front Office Supervisor (Part-Time) - Embassy Suites by Hilton Orlando Airport
Embassy Suites by Hilton Orlando Airport is looking to welcome a Part-Time Front Office Supervisor to join the team! Our hotel, featuring 174 guest rooms, is two miles from Orlando International Airport. We have 20+ team members that report to our Front Office Manager.
Shift Pattern:
2–3 shifts per week (3 PM–11 PM and 11 PM–7:30 AM) weekdays, weekends, holidays.
Pay Rate:
$18.50 per hour plus opportunity to earn incentives.
Benefits *
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What are we looking for? Specifically, we look for demonstration of Hilton’s values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Other Information Work Locations: Embassy Suites Orlando Airport
Schedule: Part‑time
Brand: Embassy Suites by Hilton
Job: Guest Services, Operations, and Front Office
Seniority Level: Mid‑Senior level
Employment Type: Part‑time
Job Function: Other
Industries: Hospitality
Referrals increase your chances of interviewing at Hilton by 2x.
#J-18808-Ljbffr
Shift Pattern:
2–3 shifts per week (3 PM–11 PM and 11 PM–7:30 AM) weekdays, weekends, holidays.
Pay Rate:
$18.50 per hour plus opportunity to earn incentives.
Benefits *
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
What are we looking for? Specifically, we look for demonstration of Hilton’s values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Other Information Work Locations: Embassy Suites Orlando Airport
Schedule: Part‑time
Brand: Embassy Suites by Hilton
Job: Guest Services, Operations, and Front Office
Seniority Level: Mid‑Senior level
Employment Type: Part‑time
Job Function: Other
Industries: Hospitality
Referrals increase your chances of interviewing at Hilton by 2x.
#J-18808-Ljbffr