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Amazon

Operations Engineer, GEMS NA Ops Engineering

Amazon, Nashville, Tennessee, United States, 37247

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Operations Engineer, GEMS NA Ops Engineering

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Description Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery; Amazon consistently drives change from the front of the pack.

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross‑functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer‑obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.

You will work with a team of talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.

This role requires 75% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Key job responsibilities

Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.

Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.

Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem‑solve and drive solutions to mitigate the impact from the issues.

Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimise, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.

Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.

Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.

Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.

Efficiently manage change order controls, purchase orders, and invoice validation/approvals.

Excel at building strong working relationships with internal and external stakeholders across multiple projects.

Identify and lead process improvement initiatives that improve the Engineering and cross‑teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high‑quality, cost‑effective solutions in compressed periods of time.

Up to 75% travel domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.

A day in the life You are managing one or multiple projects that can vary in scope, complexity and duration. Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow‑through on the actions and decisions.

Reviewing and approving Sorter System Functional specification documents is one of the essential tasks, and you may be tracking the on‑time creation of the sorter configurations with the internal automation teams. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing, you may be performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilising the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines.

About the team Global Engineering, Maintenance & Sustainability (GEMS) North America Operations Engineering, or NA Ops Eng, works across North America to deliver Material Handling System launches, retrofits, and innovations. A day in the life can take place on a jobsite, in an active facility, or in one of Amazon’s corporate offices. GEMS NA Ops Eng is highly team‑oriented, working daily to grow together.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Basic Qualifications

Bachelor’s degree in industrial or manufacturing engineering

4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience

Experience working with Material handling equipment (MHE)

Knowledge of automated material handling systems, packaging technologies and storage solutions

Knowledge of AutoCAD, VBA, and SQL at the intermediate level

Experience managing cross‑functional projects and initiatives

Preferred Qualifications

Experience working with and managing third‑party vendors

Experience with Six Sigma, lean manufacturing

Master’s degree in engineering, management, or technology

Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level

Experience within a distribution center, logistics, or manufacturing environment

Experience designing or implementing integrated automation solutions such as material handling systems, high‑speed packaging lines, or manufacturing lines

Experience in technical leadership for industrial engineering projects or programs

Equal Employment Opportunity Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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