RWJBarnabas Health
Community Outreach Specialist
Req #: 0000212190
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: RWJBH Community Health Project
Pay Range: $17.25 - $23.50 per year
Location: 95 Old Short Hills Road, West Orange, NJ 07052
Job Overview The Community Outreach Specialist serves as the primary point of contact for all visitors to the HARVEST Food Hub, creating a welcoming and professional environment that reflects RWJBarnabas Health's commitment to community health and wellness. This position manages front desk operations, provides information about facility services, directs visitors to appropriate resources, and conducts outreach to increase community awareness and engagement. The Specialist will interact with diverse stakeholders including food entrepreneurs, community members seeking services, healthcare providers, and partner organizations. This role requires exceptional interpersonal skills, cultural competency, and the ability to connect community members with the comprehensive resources available at HARVEST.
Pay Transparency The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Essential Job Functions
Manage front desk operations including visitor check-in, appointment scheduling, and facility orientation for new users
Provide comprehensive information about HARVEST services including kitchen incubator programs, nutrition counseling, food distribution schedules, and community events
Direct visitors to appropriate services and staff members including registered dietitians, community health workers, and program coordinators
Maintain professional reception area including informational displays, program materials, and community resource directories
Answer multi-line phone system, respond to email inquiries, and manage general facility communications
Conduct facility tours for prospective kitchen users, community partners, and stakeholder groups
Support outreach efforts through community event participation, partnership development, and promotional activities
Maintain visitor logs, program attendance records, and compile data for monthly reporting
Coordinate with Operations Manager on visitor management, security protocols, and emergency procedures
Assist with event registration, workshop sign-ups, and program enrollment processes
Develop and maintain relationships with community organizations to increase facility utilization and program participation
Support social media engagement and digital outreach efforts to promote HARVEST programs and events
Provide language interpretation support as needed for Newark's diverse population
Connect visitors with social services including SNAP enrollment, healthcare navigation, and community resources
Qualifications Required:
High school diploma required
Minimum 2 years of experience in customer service, reception, or community outreach roles
Excellent verbal and written communication skills with ability to interact professionally with diverse populations
Strong computer skills including Microsoft Office Suite, scheduling software, and database management
Experience with social media platforms and digital communication tools
Demonstrated cultural competency and sensitivity to diverse socioeconomic backgrounds
Ability to maintain confidentiality and handle sensitive information appropriately
Strong organizational skills with attention to detail and ability to multitask in busy environment
Customer service orientation with genuine interest in community health and food security issues
Flexibility to work occasional evenings and weekends for community events and programs
Ability to work independently while contributing to collaborative team environment
Experience with data entry and basic reporting requirements
Preferred:
Associate's or Bachelor's degree in Communications, Public Relations, Social Services, or related field preferred
Preferred knowledge and experience working in the Greater Newark community
Bilingual proficiency, Spanish/English strongly preferred; additional languages valuable for Newark's diverse community
Knowledge of Newark community resources, social services, and healthcare systems preferred
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey – whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: RWJBH Community Health Project
Pay Range: $17.25 - $23.50 per year
Location: 95 Old Short Hills Road, West Orange, NJ 07052
Job Overview The Community Outreach Specialist serves as the primary point of contact for all visitors to the HARVEST Food Hub, creating a welcoming and professional environment that reflects RWJBarnabas Health's commitment to community health and wellness. This position manages front desk operations, provides information about facility services, directs visitors to appropriate resources, and conducts outreach to increase community awareness and engagement. The Specialist will interact with diverse stakeholders including food entrepreneurs, community members seeking services, healthcare providers, and partner organizations. This role requires exceptional interpersonal skills, cultural competency, and the ability to connect community members with the comprehensive resources available at HARVEST.
Pay Transparency The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Essential Job Functions
Manage front desk operations including visitor check-in, appointment scheduling, and facility orientation for new users
Provide comprehensive information about HARVEST services including kitchen incubator programs, nutrition counseling, food distribution schedules, and community events
Direct visitors to appropriate services and staff members including registered dietitians, community health workers, and program coordinators
Maintain professional reception area including informational displays, program materials, and community resource directories
Answer multi-line phone system, respond to email inquiries, and manage general facility communications
Conduct facility tours for prospective kitchen users, community partners, and stakeholder groups
Support outreach efforts through community event participation, partnership development, and promotional activities
Maintain visitor logs, program attendance records, and compile data for monthly reporting
Coordinate with Operations Manager on visitor management, security protocols, and emergency procedures
Assist with event registration, workshop sign-ups, and program enrollment processes
Develop and maintain relationships with community organizations to increase facility utilization and program participation
Support social media engagement and digital outreach efforts to promote HARVEST programs and events
Provide language interpretation support as needed for Newark's diverse population
Connect visitors with social services including SNAP enrollment, healthcare navigation, and community resources
Qualifications Required:
High school diploma required
Minimum 2 years of experience in customer service, reception, or community outreach roles
Excellent verbal and written communication skills with ability to interact professionally with diverse populations
Strong computer skills including Microsoft Office Suite, scheduling software, and database management
Experience with social media platforms and digital communication tools
Demonstrated cultural competency and sensitivity to diverse socioeconomic backgrounds
Ability to maintain confidentiality and handle sensitive information appropriately
Strong organizational skills with attention to detail and ability to multitask in busy environment
Customer service orientation with genuine interest in community health and food security issues
Flexibility to work occasional evenings and weekends for community events and programs
Ability to work independently while contributing to collaborative team environment
Experience with data entry and basic reporting requirements
Preferred:
Associate's or Bachelor's degree in Communications, Public Relations, Social Services, or related field preferred
Preferred knowledge and experience working in the Greater Newark community
Bilingual proficiency, Spanish/English strongly preferred; additional languages valuable for Newark's diverse community
Knowledge of Newark community resources, social services, and healthcare systems preferred
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey – whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr