Native American Connections
Case Manager (PMP)
Location:
1431 E. Dunlap Ave, Phoenix, AZ 85020
Hours:
M-F 8am - 5pm
POSITION SUMMARY:
Under the direct supervision of the Clinical Supervisor, the Case Manager ensures coordination and continuity of care. Provides skill training and development, intake assessment, facilitates groups, connects clients to community resources, and provides coordination of care.
RESPONSIBILITIES
Completes initial intake/assessments for new clients and completes all related paperwork in a timely manner.
Assists with or facilitates health promotion, psychoeducational and skills training groups; provides individualized case management to Outpatient (Integrated Health) clients.
Updates Treatment plans for clients, as needed.
Completes clinical documentation on a daily basis including but not limited to group and individual progress notes, intake and discharge documentation.
Assists with development of individual and client cultural competencies.
Provides support around addressing Social Determinants of Health needs, including documentation of workforce development, resumes, interviews as indicated by client need.
Provides referrals for all necessary basic needs, supplies, e.g., medical appointments, eyeglasses, and other aids.
Referrals for services for housing, employment, job training, etc.
Assists with transportation resources as needed.
Assists with obtaining benefits such as applications for food stamps, GA, AHCCCS.
Assists in making community referrals and support.
Assists clients in completing the housing interest form and VI-SPDAT.
Assists with coordination of care among the treatment team and referral sources and multidisciplinary team, including Adult Recovery Team meetings.
Provides coverage for Front Desk as needed.
Supports and actively engages in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
Completes duties using trauma-informed care principles.
Other duties as assigned.
CORE COMPETENCIES
Interpersonal Communication
Collaboration and Teamwork
Screening and Assessment
Care Planning and Care Coordination
Quality of Work/Intervention
Cultural Competence and Adaptation
Systems Oriented Practice (Work Efficiency/ Punctuality/ Attendance)
Productivity
Practice-Based Learning and Quality Improvement
Informatics
Initiative/Resourcefulness
Dependability
Professional Behavior- Attitude/ Enthusiasm
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT
Bachelor’s degree in behavioral health field preferred; or
Associate’s of Arts Degree in behavioral health field and 2 years’ experience in licensed facility; or
Associate’s of Arts Degree with LSAT AzBBHE license; or
High school diploma or GED and 4 years’ experience in a licensed facility; or
High school diploma or GED and 18 hours credit in related field and 2 years’ experience in a licensed facility; and
Possess and maintain a valid Arizona driver’s license and
Fingerprint Clearance Card
SKILLS REQUIREMENT
Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
Demonstrate excellent written and oral communication skills.
Excellent customer service skills.
Must demonstrate critical thinking, problem- solving and organizational and time management skills.
Proficiency in electronic health record systems.
Must be able to work well with others in a team approach.
Understand the dynamics of chemical dependency and demonstrate the ability to integrate the knowledge for practical application.
Must understand the recovery process of the chemically dependent individual.
Experience in working with the Native American population preferred.
Know the economic, educational and social problems of Native Americans and referral sources available, preferred.
MS Office proficiency.
Bilingual- Spanish desired.
PHYSICAL DEMANDS
Able to sit, stand, walk with/without accommodations.
NATIVE AMERICAN PREFERENCE:
Preference is given to qualified Native American applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
DRUG FREE WORKPLACE:
Native American Connections is a drug‑free workplace. Use of alcohol or drugs may impair judgement and increase safety risks. Reporting to work after use of alcohol or a controlled substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.
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1431 E. Dunlap Ave, Phoenix, AZ 85020
Hours:
M-F 8am - 5pm
POSITION SUMMARY:
Under the direct supervision of the Clinical Supervisor, the Case Manager ensures coordination and continuity of care. Provides skill training and development, intake assessment, facilitates groups, connects clients to community resources, and provides coordination of care.
RESPONSIBILITIES
Completes initial intake/assessments for new clients and completes all related paperwork in a timely manner.
Assists with or facilitates health promotion, psychoeducational and skills training groups; provides individualized case management to Outpatient (Integrated Health) clients.
Updates Treatment plans for clients, as needed.
Completes clinical documentation on a daily basis including but not limited to group and individual progress notes, intake and discharge documentation.
Assists with development of individual and client cultural competencies.
Provides support around addressing Social Determinants of Health needs, including documentation of workforce development, resumes, interviews as indicated by client need.
Provides referrals for all necessary basic needs, supplies, e.g., medical appointments, eyeglasses, and other aids.
Referrals for services for housing, employment, job training, etc.
Assists with transportation resources as needed.
Assists with obtaining benefits such as applications for food stamps, GA, AHCCCS.
Assists in making community referrals and support.
Assists clients in completing the housing interest form and VI-SPDAT.
Assists with coordination of care among the treatment team and referral sources and multidisciplinary team, including Adult Recovery Team meetings.
Provides coverage for Front Desk as needed.
Supports and actively engages in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
Completes duties using trauma-informed care principles.
Other duties as assigned.
CORE COMPETENCIES
Interpersonal Communication
Collaboration and Teamwork
Screening and Assessment
Care Planning and Care Coordination
Quality of Work/Intervention
Cultural Competence and Adaptation
Systems Oriented Practice (Work Efficiency/ Punctuality/ Attendance)
Productivity
Practice-Based Learning and Quality Improvement
Informatics
Initiative/Resourcefulness
Dependability
Professional Behavior- Attitude/ Enthusiasm
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT
Bachelor’s degree in behavioral health field preferred; or
Associate’s of Arts Degree in behavioral health field and 2 years’ experience in licensed facility; or
Associate’s of Arts Degree with LSAT AzBBHE license; or
High school diploma or GED and 4 years’ experience in a licensed facility; or
High school diploma or GED and 18 hours credit in related field and 2 years’ experience in a licensed facility; and
Possess and maintain a valid Arizona driver’s license and
Fingerprint Clearance Card
SKILLS REQUIREMENT
Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
Demonstrate excellent written and oral communication skills.
Excellent customer service skills.
Must demonstrate critical thinking, problem- solving and organizational and time management skills.
Proficiency in electronic health record systems.
Must be able to work well with others in a team approach.
Understand the dynamics of chemical dependency and demonstrate the ability to integrate the knowledge for practical application.
Must understand the recovery process of the chemically dependent individual.
Experience in working with the Native American population preferred.
Know the economic, educational and social problems of Native Americans and referral sources available, preferred.
MS Office proficiency.
Bilingual- Spanish desired.
PHYSICAL DEMANDS
Able to sit, stand, walk with/without accommodations.
NATIVE AMERICAN PREFERENCE:
Preference is given to qualified Native American applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
DRUG FREE WORKPLACE:
Native American Connections is a drug‑free workplace. Use of alcohol or drugs may impair judgement and increase safety risks. Reporting to work after use of alcohol or a controlled substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.
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