Summa Health
Patient Access Liaison, Call Center
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Patient Access Liaison, Call Center
role at
Summa Health Overview
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health. Responsibilities
Wave-finding and appointment scheduling Pre-service registration and insurance verification Co-pay collection and physician referral Initial screening of patient signs/symptoms Class scheduling and answer other questions or concerns Minimum Qualifications
High school diploma/GED required Post high school level coursework in healthcare, accounting, business, public relations or related field preferred One (1) year experience performing customer service or general office support experience in any industry preferred Contact or call center experience preferred Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) Demonstrates communication, organizational and interpersonal skills Teamwork, motivation, independent decision-making, and ability to work in a fast‑paced, stressful environment Attentiveness to detail; strong organizational competencies Work Environment
Ability to sit or stand for extended periods up to 12 hours depending on location Work weekends, evenings, and holidays as assigned Reliable Transportation required Ability to adjust work hours to meet business demands as required Salary
$17.43/hr - $20.92/hr (base salary, exclusive of bonuses or differentials). Many factors such as years of relevant experience and geographical location are considered when determining the starting rate of pay. Benefits
Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short-Term and Long-Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay Equal Opportunity Employer / Veterans / Disabled
Summa Health is an equal opportunity employer. Veterans, disabled, and all other qualified applicants are encouraged to apply.
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Join to apply for the
Patient Access Liaison, Call Center
role at
Summa Health Overview
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health. Responsibilities
Wave-finding and appointment scheduling Pre-service registration and insurance verification Co-pay collection and physician referral Initial screening of patient signs/symptoms Class scheduling and answer other questions or concerns Minimum Qualifications
High school diploma/GED required Post high school level coursework in healthcare, accounting, business, public relations or related field preferred One (1) year experience performing customer service or general office support experience in any industry preferred Contact or call center experience preferred Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) Demonstrates communication, organizational and interpersonal skills Teamwork, motivation, independent decision-making, and ability to work in a fast‑paced, stressful environment Attentiveness to detail; strong organizational competencies Work Environment
Ability to sit or stand for extended periods up to 12 hours depending on location Work weekends, evenings, and holidays as assigned Reliable Transportation required Ability to adjust work hours to meet business demands as required Salary
$17.43/hr - $20.92/hr (base salary, exclusive of bonuses or differentials). Many factors such as years of relevant experience and geographical location are considered when determining the starting rate of pay. Benefits
Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short-Term and Long-Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay Equal Opportunity Employer / Veterans / Disabled
Summa Health is an equal opportunity employer. Veterans, disabled, and all other qualified applicants are encouraged to apply.
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