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The Home Depot

Store Support

The Home Depot, Ashburn, Virginia, United States, 22011

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Store Support

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The Home Depot Position Purpose

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Employment type

Full-time Job function

Industries: Consumer Services Seniority level

Not Applicable Responsibilities

Provide non-sales support including order fulfillment, customer assistance in the lot, and administrative services. Interact with customers or vendors as required for store operations. Direct customers to store departments or merchandise; answer questions on product order status. Handle cash management or program compliance as needed. Collaborate with other Associates, vendors, and carriers; work with little/some supervision. Maintain high integrity, attention to detail, and time management to support store objectives. Qualifications / Attributes

High level of integrity Detail-oriented with proven time management skills Ability to work cooperatively with others and operate with minimal supervision

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