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Odoo

Customer Care - Accounting Firms

Odoo, Sauk Trail Beach, Wisconsin, United States

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Sales / Direct Customer Success / Direct Customer Care Responsibilities

Build and maintain long-term relationships with our fiduciary partners Act as their main contact for any questions related to their clients' use of Odoo Regularly reach out to fiduciaries to check how things are going, share product updates and identify potential opportunities Collaborate closely with our Direct Sales team to share upsell leads or opportunities when relevant,without managing the commercial process yourself Ensure fiduciaries benefit from all available advantages (free users, partnership conditions, etc.) Support fiduciaries in understanding new features or offers relevant to their clients Requirements

Business Degree (Bachelor or Master) Strong relational skills Excellent communication skills in

French, Englishand Dutch Strong organizational and administrative skills: you'll have a lot of clients to manage Ability to work autonomously and manage priorities Valid work permit for Belgium Who you are You enjoy building

strong professional relationships

and

following up proactively . You are

well-organized

and comfortable managing administrative processes. You like

understanding business relationships

and

helping partners grow . You have a

positive

and

structured communication style . You speak

French

and

Dutch , and you are comfortable working in English. Previous experience working with fiduciary firms or in a partner management / customer success role is a plus, but not mandatory. What matters most is your curiosity and your willingness to understand the sector. What's great in the job?

Get ready for some serious responsibilities

and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture. Expect diversity in your projects,

giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification. A 38 hours/week contract including 2 days of home-working per week and flexible hours. Peaceful work environment

Located in Louvain-la-Neuve, away from the city rush. Cosy offices, a gym with free classes, and a lunch room. Flexible salary package

Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more! Trainings

12 days/year, including 6 of your choice, for personal development. Exchange program

After 2 years of experience, apply to a similar position in a subsidiary of Odoo. Lunch meals every day at the office, as well as free coffee and fruits from local producers.

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