Wellstar Health System
Front Office Specialist - Float Region 3
Wellstar Health System, Lagrange, Georgia, United States, 30241
Front Office Specialist - Float Region 3
Region 3 - North Fulton/Cherokee Health Park/Avalon Health Park • Day shift
Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check-out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is highly functional and requires the ability to multi-task while communicating with various customers.
Core Responsibilities and Essential Functions
In adherence to our AIDET principles, greet patients and guests in a warm, friendly manner in person or on the telephone; identify self and practice.
Answer incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non-clinical processes, and schedule patient appointments as requested.
Communicate quickly and often with patients if there is a delay or wait for patient care.
Work with both clinical staff and providers in a team approach.
Manage patient call wait times; monitor queues in the system, respond to voicemails and messages timely, offer options to call patients back if on hold too long.
Operations / Revenue Cycle
Register/schedule patients for appointments; ensure patient insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
Manage cash allowance; verify opening balance, ensure correct change and collections, and balance superbills/posting report with bank bag for each daily close.
Check patients out; collect deductibles or self-pay balances, set up payment arrangements, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Other duties as assigned by management.
Performs other duties as assigned. Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma General or GED General
Required Minimum Licenses And Certifications All certifications are required upon hire unless otherwise stated.
Required Minimum Experience
Minimum 1 year 1-2 years administrative front office experience in a physician practice or health care setting
Required Minimum Skills
Minimum 1 year Previous customer service experience
Computer Skills Essential. High
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Medium
Knowledge of insurance filing and requirements. Medium
Strong verbal and written communication skills. High
Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting. High
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check-out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is highly functional and requires the ability to multi-task while communicating with various customers.
Core Responsibilities and Essential Functions
In adherence to our AIDET principles, greet patients and guests in a warm, friendly manner in person or on the telephone; identify self and practice.
Answer incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non-clinical processes, and schedule patient appointments as requested.
Communicate quickly and often with patients if there is a delay or wait for patient care.
Work with both clinical staff and providers in a team approach.
Manage patient call wait times; monitor queues in the system, respond to voicemails and messages timely, offer options to call patients back if on hold too long.
Operations / Revenue Cycle
Register/schedule patients for appointments; ensure patient insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
Manage cash allowance; verify opening balance, ensure correct change and collections, and balance superbills/posting report with bank bag for each daily close.
Check patients out; collect deductibles or self-pay balances, set up payment arrangements, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Administrative
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Other duties as assigned by management.
Performs other duties as assigned. Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education
High School Diploma General or GED General
Required Minimum Licenses And Certifications All certifications are required upon hire unless otherwise stated.
Required Minimum Experience
Minimum 1 year 1-2 years administrative front office experience in a physician practice or health care setting
Required Minimum Skills
Minimum 1 year Previous customer service experience
Computer Skills Essential. High
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Medium
Knowledge of insurance filing and requirements. Medium
Strong verbal and written communication skills. High
Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting. High
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr