Wellstar Health System
Front Office Specialist - Neurosurgery @ Marietta
Wellstar Health System, Marietta, Georgia, United States, 30064
3 days ago Be among the first 25 applicants
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.
Work Shift Day (United States of America)
Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check‑in and check‑out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position requires the ability to multi‑task while communicating with various customers.
Core Responsibilities and Essential Functions
Adhering to our AIDET principles, the FOS greets patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
Answering incoming calls; directing to appropriate personnel, taking messages within the EHR, handling non‑clinical processes, and scheduling patient appointments as requested.
Communicating quickly and often with patients regarding delays or wait times for care.
Working with both clinical staff and providers in a team approach.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, and offering options to call patients back if they are on hold for too long.
Registering and scheduling patients for appointments; ensuring insurance eligibility through Experion, checking in patients, scanning insurance cards and IDs into the EHR, and ensuring completion of all necessary paperwork.
Collecting co‑pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
Managing cash allowance; verifying opening balance, ensuring all correct change and collections are accounted for, and accurately balancing superbills/posting reports with bank bag for each daily close.
Checking patients out; collecting any deductibles or self‑pay balances, setting up payment arrangements, and scheduling next appointments.
Contacting patients for appointment reminders.
Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education
High school diploma or equivalent – Required.
Required Minimum Experience
1‑2 years of administrative front‑office experience in a physician practice or health‑care setting – Preferred.
Previous customer service experience – Required.
Required Minimum Skills
Computer skills – Essential.
Medical terminology including coding (CPT‑4, ICD‑9, and HCPCS) – Preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Proficiency in English and a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.
Work Shift Day (United States of America)
Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check‑in and check‑out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position requires the ability to multi‑task while communicating with various customers.
Core Responsibilities and Essential Functions
Adhering to our AIDET principles, the FOS greets patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
Answering incoming calls; directing to appropriate personnel, taking messages within the EHR, handling non‑clinical processes, and scheduling patient appointments as requested.
Communicating quickly and often with patients regarding delays or wait times for care.
Working with both clinical staff and providers in a team approach.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, and offering options to call patients back if they are on hold for too long.
Registering and scheduling patients for appointments; ensuring insurance eligibility through Experion, checking in patients, scanning insurance cards and IDs into the EHR, and ensuring completion of all necessary paperwork.
Collecting co‑pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
Managing cash allowance; verifying opening balance, ensuring all correct change and collections are accounted for, and accurately balancing superbills/posting reports with bank bag for each daily close.
Checking patients out; collecting any deductibles or self‑pay balances, setting up payment arrangements, and scheduling next appointments.
Contacting patients for appointment reminders.
Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education
High school diploma or equivalent – Required.
Required Minimum Experience
1‑2 years of administrative front‑office experience in a physician practice or health‑care setting – Preferred.
Previous customer service experience – Required.
Required Minimum Skills
Computer skills – Essential.
Medical terminology including coding (CPT‑4, ICD‑9, and HCPCS) – Preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Proficiency in English and a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr